Basic Public Trust profile quota remains reached after successful deletion; resource returns ResourceNotFound

A Microsoft Q&A moderator can escalate this thread for wider moderator review, but that action does not directly create an Artifact Signing service-team investigation or guarantee backend remediation.^1^

Request the correct escalation

Ask the moderator to add this reason when selecting … → Escalate thread:

Artifact Signing Basic in East US continues to count a deleted Public Trust certificate profile against the one-profile quota. The profile list is empty and direct resource lookup returns ResourceNotFound, but replacement creation fails with “maximum limit.” Please route this for Artifact Signing engineering review and quota-state reconciliation.

Moderator escalation places the question in the Escalated moderation queue, where it can receive further review and assistance.^2^ It is not equivalent to escalating an existing Azure support case to the product team.

Why service investigation is appropriate

Basic permits one certificate profile of each type, while Premium permits ten. Because the only Public Trust profile has been successfully deleted and cannot be retrieved, the reported state does not match the documented Basic-tier resource count.^3^

Microsoft documents profile deletion but provides no public command to purge a successfully deleted profile or reset its consumed quota.^4^ The two similar reports currently have no accepted or recommended resolution, so they support recurrence but do not establish a confirmed cause or self-service fix.

Do not upgrade to Premium solely to bypass this condition unless the higher tier is otherwise required. An upgrade changes the account’s billing tier and profile allowance; it is not a documented quota-reconciliation procedure.

Information to provide privately

Keep subscription and resource identifiers out of the public thread. Provide these through the support case, Q&A private message, or associated support email:

• Azure support case number
• Subscription ID and tenant ID
• Artifact Signing account resource ID and East US region
• Basic SKU
• Deleted profile name and exact UTC deletion timestamp
• Completed organization identity-validation resource ID/status
• Failed replacement profile name and exact error
• Correlation ID, operation ID, and UTC timestamp from each failed create
• CLI output showing ResourceNotFound
• Profile-list output showing no remaining Public Trust profile

If the support flow offers Priority Community Support (PCS), publish or link this Q&A thread through that route. For eligible cases, the support ticket remains open; an Azure engineer can continue privately when sensitive data or deeper investigation is required.^5^

If PCS is unavailable, update the existing support request and explicitly request:

Artifact Signing backend quota reconciliation, not a quota increase: Basic Public Trust profile count remains consumed after successful deletion, while the resource returns ResourceNotFound.

Azure documents quota adjustments as subscription-management support available without a paid technical plan, although Support may classify backend diagnosis as technical support. A support request can be opened from the Artifact Signing resource under Help → Support + Troubleshooting, and requires Owner, Contributor, Support Request Contributor, or equivalent Microsoft.Support/* access at subscription scope.^6^

References

1. Escalate a question on Microsoft Q&A
2. Microsoft Q&A moderation
3. Change an Artifact Signing account SKU (pricing tier)
4. Quickstart: Set up Artifact Signing
5. Get Azure help through Priority Community Support (PCS)
6. Create an Azure support request