My contact list is missing in TEAMS chat

Ben Harper 0 Reputation points
2026-10-28T20:05:26.09+00:00

My contact list is missing in TEAMS chat, my contact list is missing

Microsoft Teams | Microsoft Teams Free | Contacts | Other
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  1. Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
    2026-11-04T09:35:32.97+00:00

    Hello Ben Harper,

    Sorry you’re having trouble finding your contacts. Could you clarify:

    • Are you using Teams on a computer, in a browser, or on a phone?
    • Is the People button missing, or can you open it but the contact list is empty? Or do you mean your previous chat conversations are missing?
    • If the contact list is empty, did those contacts originally come from Skype, Outlook, or your phone?

    The existing answer explains where to find People. These details will help determine whether that applies to your situation or whether we need to investigate missing contacts instead.

    Was this answer helpful?

  2. AI answer

    2026-10-28T20:06:06.8933333+00:00

    The contact list has moved out of Chat in the current Teams experience; in Teams Free, open People → All contacts to view and manage it.^1^

    Find your contacts

    Desktop or web

    1. In Teams, select People on the left.
    2. If People is not visible, select View more apps, search for People, and open it.
    3. Right-click People and select Pin to keep it in the navigation.
    4. Select All contacts. From there, select a person to chat, call, edit, or organize the contact.^2^

    You can also find someone without opening People:

    1. Select Search at the top of Teams.
    2. Search by the person's name, email address, or phone number.
    3. Select the person in the results to start chatting.^3^

    Mobile

    1. Open Chat.
    2. Tap New chat.
    3. Enter the contact’s name, email address, or phone number in To.
    4. Select the result and begin the chat.^3^

    If People or All contacts is empty

    • Check that Teams is signed into the same personal Microsoft account that previously held the contacts.
    • In People, open Settings and use the contact-sync option if the missing people came from your mobile device. The People settings also provide access to blocked-contact management.^4^
    • Search for each person by email address or phone number. A person’s privacy settings can prevent them from appearing in search; in that case, ask that person to search for and add you instead.^3^

    If the contacts appear in Teams on the web or mobile but not in the desktop app, the issue is client-specific. Sign out of the desktop app, close it completely, reopen it, and sign in again. If the list remains empty on every platform while using the correct account, use the Contact us option on the Teams Free support page.^1^

    References

    1. Manage your contacts in Microsoft Teams for personal use | Microsoft Support
    2. Manage your contacts with the People App in Teams | Microsoft Support
    3. Find your contacts in Microsoft Teams Free
    4. [Desktop](https://support.microsoft.com/teams/personal/get-started/getting-to-know-microsoft-teams-personal#people)
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

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