We couldn't load your credit info

Sign out of Azure, wait briefly, and sign back in with the same Microsoft account; a closely matching signup case—card verification completed but Azure access did not load—was resolved after signing out and signing in again later.^1^

The ₹2 debit does not necessarily mean the free-trial subscription was activated. Azure can place a small temporary authorization hold to verify the card, which is normally removed within three to five days.^2^

Retry the signup session

1. Sign out from all Azure browser tabs.
2. Close the browser completely.
3. Reopen it and sign in using the same Microsoft account used for signup.
4. In the Azure portal, open Subscriptions and check whether the free-trial subscription appears.
5. If signup still displays “We couldn't load your credit info,” allow third-party cookies, restart the browser, and retry. Azure’s card-verification page requires third-party cookies.^2^

If the error remains

Check these signup requirements:

• The cardholder name, billing address, and CVV must exactly match the bank’s records.
• The billing address country/region must match the country/region selected under About you.
• Prepaid and virtual cards are not accepted.
• For India, Azure supports Visa and Mastercard debit or credit cards; American Express is not currently supported.
• Ask the bank whether the card is active and enabled for international transactions.^3^

Also open the Microsoft account center, select Your info, and verify that the billing and shipping information is complete and valid. Do not repeatedly submit the signup while the page is failing, because that can create additional authorization attempts.

Escalate to Azure billing support

If the subscription still does not appear after retrying the session and browser settings, the remaining issue requires account-specific investigation:

1. In the Azure portal, select the ? icon in the top header.
2. Describe the issue as Azure signup / card verification / subscription not created.
3. Include:
   • The exact error text.
   • The date and approximate time of signup.
   • The country/region selected.
   • A screenshot with the card number and personal details hidden.
   • Confirmation that the ₹2 authorization appeared.
4. Do not provide the full card number, CVV, or OTP.

Azure documents support requests as the escalation route for unresolved signup problems.^4^ The bank should be contacted separately only if the ₹2 hold remains after the documented three-to-five-day period.

References

1. Even after Signup, I can't access Azure services - Microsoft Q&A
2. Troubleshoot issues when you sign up for a new account in the Azure portal
3. Troubleshoot a declined card
4. Create an Azure support request