MFA reset request

Question

MFA reset request

Scother Poloso 0

I lost the device with MFA and request for MFA reset. It's more than a month now and your data protection support team have done nothing to resolve. very frustrating and unbearable, your customer service is very poor. Ticket #

2610020030000796

Nathan Roberts (SN) 14,196 Reputation points Student Ambassador Volunteer Moderator

2026-10-28T12:31:45.1933333+00:00

Hey there, Scother Poloso

I am sorry to read you have had issues with Microsoft support and getting access to your account via the Microsoft Data Protection team.

Have you tried reaching out to support again asking for an update?

If not, please can you try reaching out again asking for an update, or to speak to the manager who oversees the support network.

Thanks,
Nathan

Your answer

Nathan Roberts (SN) 14,196 Reputation points Student Ambassador Volunteer Moderator

2026-10-28T12:31:45.1933333+00:00

Hey there, Scother Poloso

I am sorry to read you have had issues with Microsoft support and getting access to your account via the Microsoft Data Protection team.

Have you tried reaching out to support again asking for an update?

If not, please can you try reaching out again asking for an update, or to speak to the manager who oversees the support network.

Thanks,
Nathan