Hi. I'm Brian and I'll try to help.
When you say, "you know the web thing," exactly what do you mean? Do you mean a web browser? If so, which web browser? The more common ones are Edge, Chrome, Opera, DuckDuckGo, Brave and Firefox. What do you mean by "try to go to the All"? Are you trying to reach a particular web site? What is the URL (web address) you're trying to reach?
When describing your problem, details matter. Please be more explicit in describing what you wish to so and what happens when you do it. Include screenshots, if possible.