microsoft admin portal re-directs me to Go Daddy

Sign in with the tenant’s original *.onmicrosoft.com administrator account in a private browser window; using the GoDaddy-managed custom-domain account can trigger the reseller redirect even when accessing Microsoft’s admin portal directly.^1^

Try the Microsoft tenant administrator account

1. Open an InPrivate/Incognito window so the browser does not reuse the GoDaddy account session.
2. Open https://admin.microsoft.com.
3. Sign in with the original administrator address created with the tenant, typically similar to: [Email]
4. If access succeeds, go to: Billing → Purchase services
5. Search for Windows 365 Business, select Details, choose the required CPU/RAM/storage configuration and quantity, and complete checkout. This requires a Microsoft 365 tenant and a Global Administrator or Billing Administrator account.^2^

Do not use admin.microsoft.login; the documented portal is admin.microsoft.com.

Assign the Cloud PCs

After purchase:

1. Open https://windows365.microsoft.com.
2. Sign in with an administrator holding the License Administrator role.
3. Select Your organization’s Cloud PCs.
4. Select a user, then Licenses and apps.
5. Select the Windows 365 Business license and choose Save changes.

License assignment immediately starts Cloud PC creation; provisioning can take up to 30 minutes.^3^

If no onmicrosoft.com administrator is available

The redirect indicates that the tenant may be GoDaddy-managed, but that should be confirmed before changing anything. Since ordinary GoDaddy support has already declined to help, reopen or escalate the case using this explicit request:

Escalate this to the Microsoft 365 tenant/provisioning team. Confirm whether our Microsoft 365 tenant is GoDaddy-federated and provide either the original onmicrosoft.com Global Administrator access or the supported tenant-defederation process. We need direct Microsoft 365 administration to purchase and assign Windows 365 Business.

Ask for the case number and written confirmation of:

• Whether defederation retains the existing tenant and user data.
• Which administrator account will work afterward.
• Required password resets.
• Effects on existing GoDaddy licenses, email and DNS.
• The exact cutover window.

Do not cancel the GoDaddy subscription, remove the custom domain, or change DNS before that plan is confirmed. Closely matched cases warn that doing so can disrupt existing email service.^4^

A reseller relationship cannot be removed by the customer directly; Microsoft’s documentation says the reseller partner must remove it.^5^

If GoDaddy still refuses to escalate

Use Microsoft’s public Contact Support flow rather than returning to the inaccessible admin portal. Microsoft notes that agents cannot directly change account details, but this route can identify the appropriate account or business-support option.[^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365 for business")

Be aware that Microsoft 365 business support through the admin center requires at least one subscription purchased directly from Microsoft; when every subscription was purchased through a partner, Microsoft directs support requests to that partner.^7^

Time-sensitive alternative: create a separate Microsoft-direct tenant

If the Cloud PCs do not need to use the existing GoDaddy-managed identities, buy Windows 365 Business through the Windows 365 products site and create a new Microsoft-direct organization account during checkout. Do not enter the existing GoDaddy-managed custom-domain identity.

This avoids modifying the production email tenant, but it creates a separate tenant with separate users and administration. It is therefore suitable only if maintaining two identity environments is acceptable. Microsoft documents direct product-site purchase when setting up a new account, followed by license assignment through the Windows 365 portal.^2^

References

1. unable to install O365 apps - Microsoft Q&A
2. Get started with Windows 365 Business and Cloud PCs
3. Assign or unassign a license
4. Moving away from godaddy - Microsoft Q&A
5. Add, change, or delete a subscription advisor partner
6. [Microsoft 365 for business](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
7. Get support for Microsoft 365 for business