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I have been guided to this place by Microsoft Support who, after a lengthy session of trial and error, has determined that it is not the setup on the device nor the setup of Microsoft Family Safety it is wrong with.
I have been setting up a child account on a laptop and added said child account to a family with my account as Organiser.
The child account is working, and Microsoft Family Safety prevents it from installing, accessing and openening apps as expected. However, when I tried to open Minecraft or the Xbox App I was prompted to ask an Adult.
It says: "Ask for permission. You need to ask an adult in the family if you can use: Minecraft for Windows" the blue button says: "Ask via email"
If I click the button, I without fail, get this error message:
If I set the age of the child to "21" I can open Minecraft, but even if I run it, I do not see the App "Minecraft for Windows" in the list of Apps the child has been playing, only Minecraft Launcher. Whether that is significant I don't know. If I set it back to follow the age of the child, same prompt and error message.
I have updated Windows, gone through the Microsoft Store and ensured all apps are updated there as well and no luck. I have removed the Child (many times) from Microsoft Family Center and added it again. I have confirmed that the status of the child account is not pending or something similar. I can see that Microsoft Family Safety does engage with the child account. I have verified system files to ensure it is not on the system on the laptop. I have waiting more than a little bit, it's been several days in fact.
Microsoft Support concluded that it seems to be the permission flow that goes wrong and asked me to write in here.
the case number for the Microsoft Support case is: [Moderator Note: Personal Info Removed]
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue.
Hello Kasper,
Thank you for the detailed information.
Since Microsoft Support has already checked the device and family configuration, and the restriction itself is working, this appears to be a failure in the permission-request flow rather than a general Family Safety setup issue.
Instead of using Ask via email, please try approving Minecraft directly from the organizer account:
If only Minecraft Launcher appears, temporarily open Minecraft again from the child’s Windows account, then refresh the Family page and check the app list once more.
Because the email request consistently returns a trace ID, please also provide Microsoft Support with the trace ID shown in the error and your existing support case number. The trace ID may help the appropriate support team investigate the failed permission request, as contributors in this user-to-user forum cannot inspect the underlying service request.
Please let us know whether Minecraft appears under Apps, features, and games after trying the direct approval method.
Feel free leave a reply to this post and let us know the details regarding the issue.
I would be happy to help.
Thank you for removing personal information, I didn't think that those pieces of information was in fact personal.
"Minecraft for Windows" does not appear in the the list of Apps and Games under Microsoft Family Safety, even if I run it after having set the child account to 21 years old. I can only see "Minecraft Launcher", which is not blocked and also ask prompts for permission and gives the error message. Also the Xbox App appears there which is also not blocked though both that App and "Minecraft for Windows" gives the error message.
I am not sure I understand where to view that filter you mention in point 5. Should that filter not update based on what the adult in the family gives permission to?
The TraceID in the messages are not consistent only the error itself is. The IDs will change every time I try again.
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Thank you for removing personal information, I didn't think that those pieces of information was in fact personal.
"Minecraft for Windows" does not appear in the the list of Apps and Games under Microsoft Family Safety, even if I run it after having set the child account to 21 years old. I can only see "Minecraft Launcher", which is not blocked and also ask prompts for permission and gives the error message. Also the Xbox App appears there which is also not blocked though both that App and "Minecraft for Windows" gives the error message.
I am not sure I understand where to view that filter you mention in point 5. Should that filter not update based on what the adult in the family gives permission to?
The TraceID in the messages are not consistent only the error itself is. The IDs will change every time I try again.
Hi Kasper
Thank you for clarifying, and you are correct to question my earlier reference to the filter.
The filter is not updated each time an adult approves an individual application. It is a general age limit for apps and games. A specific application can then be allowed or blocked separately.
Since Minecraft for Windows does not appear in the list, while Minecraft Launcher and the Xbox app are already unblocked, changing that filter is unlikely to resolve this particular error.
Please check the child account’s Xbox privacy settings instead:
You can also refresh the Family Safety policy on the computer. Press Windows key + R, enter cmd, and run:
schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
Restart the computer afterward and test Minecraft again.
Please let me know whether the Xbox privacy settings were already allowed and whether the Family Safety refresh changes the permission prompt.
Hi,
I have signed into xbox with my organiser account and everything but "Livestream gameplay", "sharing of content made with a camera", and "others can share your content on social networks" has been allowed (sorry for the Danish in the image).
I logged out of Microsoft Store on the Child's laptop.
I had to change the age of the child to 21 in order to be able to log the account out of the xbox app, minecraft launcher, and minecraft for windows. Microsoft store I also logged the child account out of.
I then restarted the laptop and logged it all back in and then reset the age.
I also ran the task you suggested.
The behavior is unfortunately still the same, I still need to ask for permission via email, and it still gives me the same error message when I do that.
Hi Kasper
Thank you for testing all of those steps and for providing the screenshot. The Danish is not a problem.
The settings shown confirm that the relevant multiplayer and cross-network permissions are allowed. The three blocked options relate to livestreaming, camera-created content, and social-network sharing, so you should not need to enable them just to run Minecraft.
There is one separate consent setting worth checking:
Please note that being a family organizer is not always sufficient to manage this setting. It must be managed by the adult account that originally granted consent. If Enable access is not shown, third-party app access is already enabled.
If that setting is already enabled, I do not have another supported device-side step to suggest without repeating what you have already tried. The persistent email-request error, despite the applications and Xbox permissions being allowed, would then need to be investigated through your existing Microsoft Support case. When updating the case, include the latest Trace ID together with the exact date, time, and time zone of that attempt, and mention that the ID changes after every request.
Thank you for working through the troubleshooting so carefully.
Hi,
Access to 3rd party apps is already enabled. However, I just tested it one more time, and for some reason I did not get the error message this time and was actually able to grant permission to use "Minecraft for Windows" I have done nothing since my last reply, so I cannot tell you what has changed. After giving the permission, not much happened until I used the task in the command prompt to force Microsoft Family Safety to update, but now it actually works.
Hi Kasper
I am glad to hear that Minecraft for Windows is now working.
It is not possible to confirm what changed in the permission-request service, but it appears that the permission was successfully granted and the Family Safety refresh task then synchronized the updated setting with the laptop.
Thank you for sharing the outcome and the steps that ultimately worked.
Have a nice day.