License not activated

Dr Chandra Sekhar N 0 Reputation points
2026-10-27T12:56:56.6066667+00:00

I own Office Home & Business 2021 for Mac, confirmed in my Microsoft account. PowerPoint version 16.114.2 (Build 26102345) is signed in with the correct account but displays “Licence: Not Activated” and says my Office 2021 license is not supported. I have reinstalled Office using the official Microsoft installer. Please investigate the activation issue without requiring me to purchase Microsoft 365 again.

Microsoft 365 and Office | PowerPoint | For home | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 (2) 17,800 Reputation points Volunteer Moderator
    2026-10-27T13:27:33.5533333+00:00

    This error is being reported with the Office 2021 apps on a Mac at the moment, follow these steps, step 3 is important.

    1

    Use the steps provided on this link to remove the Office licence from your Mac:

    https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

    2

    Uninstall the Office apps using the steps provided on this link:

    https://support.microsoft.com/en-au/office/lifecycle/officeinstall/uninstall-office-for-mac

    3

    Then download and install the October 6th version of Office for Mac from this link.

    https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.113.26100421_Installer.pkg

    Then in one of the Office apps, Click Help - Check for Updates.

    That will open Microsoft AutoUpdate, disable 'Automatically keep Microsoft apps up to date' and apply that setting.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.