My verification email has been changed.

Question

My verification email has been changed.

hiiii 0

My account’s password and the associated verification email have been changed by someone else; the email I originally used for verification has been replaced with a different one. Is there any way to change that email address and recover my account?

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2 answers

Your answer

Answer 1

I am so sorry this happened.

Microsoft has three different account recovery forms with similar names but completely different URLs. Each form is intended for a different situation.

Since this is not a simple "forgot password" case, I believe you may need the Recover My Account form.

However, I would like you to go through Microsoft's Sign-in Helper first to make sure you are using the correct form.

https://aka.ms/SignInHelper

This is an interactive tool that covers different account sign-in and recovery scenarios. Based on your answers, it will guide you to the appropriate recovery process.

Please let me know if it directs you to the Recover My Account form.

If it does, here are a few important things to keep in mind when completing the form:

Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.

Response time: A response may take around 72 hours, although this is not guaranteed. Please save this to your safe sender: [email protected]

Date of birth: Pay close attention to the required date format. This is an area where users sometimes make mistakes.

Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.

Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.

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Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

Microsoft Support also cannot bypass the required account verification or reinstatement process.

Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.

Answer 2

If Microsoft shows “Your security info change is still pending,” select “let us know” immediately to report and reverse the unauthorized change; if you cannot reach that page or the change has completed, submit the Microsoft account recovery form.

If the security-information change is still pending

Microsoft places an account in a restricted state for 30 days when all security information is removed and replaced, and it sends notifications to the original email address or phone number. During that period:

Open the Microsoft account Security page:
https://account.live.com/proofs/Manage
Try signing in with the affected account.
On Your security info change is still pending, select let us know near the bottom.
Follow the prompts to report that you did not make the change.

Do not select cancel this request—that option is intended for someone who made the change themselves. Microsoft documents let us know as the route for an unauthorized change.^1^

Also check the original verification mailbox, including Spam/Junk, for Microsoft’s notification about the security change.

Submit the Microsoft account recovery form:

Go to https://account.live.com/acsr.
Enter the affected account and provide a different, working email address where Microsoft can contact you.
Complete the form from a device and location previously used with the account, if possible.
Supply as much accurate historical information as available, such as:
- Previous passwords.
- Earlier account/security details.
- Outlook contacts and recent subject lines, if applicable.
- Xbox, Skype, purchase, subscription, or billing information associated with the account.
Watch the working contact email for the result. Microsoft says the response normally arrives within 24 hours.
If verification fails, improve the information and try again; submissions are limited to two per day.^2^

Microsoft Support agents cannot manually change account details or send password-reset links, so recovery depends on successfully proving ownership through the recovery process.^2^

After access is restored

Before changing the password, run a full malware scan on the Windows device:

Open Windows Security.
Select Virus & threat protection.
Select Scan options → Full scan → Scan now.
Change the Microsoft account password to a new, unique password.
Review connected accounts, forwarding rules, automatic replies, aliases, recovery methods, and recent activity.
Remove unfamiliar verification methods only after adding and confirming your own replacement methods.

Microsoft recommends scanning first because malware left on the device could expose the new password as well.^3^

If the recovery form repeatedly fails, use the sign-in helper on Microsoft’s compromised-account support page; it can provide the applicable self-help route or an option to contact an agent.^3^

References

My verification email has been changed.

2 answers

If the security-information change is still pending

If you cannot sign in

After access is restored

Your answer