how to fix printer properties

Leonard Kilekwang 0 Reputation points
2026-10-27T09:17:32.0633333+00:00

in kyocera taskalf mz 4001ci printer properties device setting administrator,user,pdl,compatibility buttons are not displayed

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
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  1. AI answer

    2026-10-27T09:18:31.6566667+00:00

    Install the current Kyocera KX Printer Driver for the TASKalfa MZ4001ci, because Device Settings, Administrator, User, and PDL/Compatibility are Kyocera driver-supplied pages and will not appear when the queue uses a simplified Windows class/IPP driver.^1^^2^

    1. Identify the currently assigned driver

    1. Press Windows key + R.
    2. Enter: 
         shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}
    3. Right-click Kyocera TASKalfa MZ4001ci → Printer properties.
    4. Open the Advanced tab and note the value in Driver.

    If it shows Microsoft IPP Class Driver, another generic/class driver, or anything other than an appropriate Kyocera KX driver, replace it. The command above opens the classic Devices and Printers interface, which can expose properties unavailable through the newer Windows 11 Settings page.^3^

    2. Install the correct Kyocera package

    1. Open Settings → System → About and note:
      • Windows 10 or Windows 11
      • System type, such as 64-bit or ARM
    2. Download the driver for the TASKalfa MZ4001ci from Kyocera’s official product support page.^1^
    3. Choose the Kyocera KX Printer Driver matching that Windows version and architecture—not a generic Windows, IPP, mini, or class driver.
    4. Run the installer as an administrator and select the existing MZ4001ci or add it using its network address.
    5. Restart Windows if requested.

    Microsoft also recommends obtaining the latest model-specific driver from the manufacturer when the Windows-selected driver does not provide the required features.^4^

    3. Validate the result

    Reopen the classic window with the command above, then select:

    TASKalfa MZ4001ci → Printer properties

    Confirm that:

    • Advanced → Driver now names the Kyocera KX driver.
    • Device Settings is present.
    • The Kyocera configuration pages expose the applicable Administrator, User, and PDL/Compatibility controls.

    Kyocera’s KX documentation identifies Device Settings, administrator controls, and PDL configuration as KX-driver functions.^5^

    If KX is already selected

    • On the General tab, select Change Properties if a shield-marked button appears, approve the elevation prompt, and reopen the driver pages. Some printer controls require that the properties dialog itself be elevated, even when the signed-in account is an administrator.^6^
    • If the printer is supplied by a company print server, the server’s shared queue controls the assigned driver. Ask the print administrator to install or publish the appropriate Kyocera KX driver.
    • If the KX installation is damaged, remove and reinstall the printer using the Kyocera package. Record its IP address, port, defaults, and finishing options first because removing the queue can discard those settings. Microsoft documents removal and reinstallation as a driver-repair path.^7^

    References

    1. User Support Page | KYOCERA Document Solutions
    2. Creating Property Sheet Pages for Printers
    3. How do I view Device Properties after latest Windows 11 update - Microsoft Q&A
    4. [Windows 10](https://support.microsoft.com/windows/hardware/printer/download-and-install-the-latest-printer-drivers#option-6-use-add-printer-driver-wizard)
    5. Printer Driver User Guide - cdam.kyoceradocumentsolutions.com
    6. Why can I access the ports on my printer properties? - Microsoft Q&A
    7. [Windows 10](https://support.microsoft.com/windows/hardware/printer/fix-printer-driver-compatibility-issues-in-windows#step-3-download-a-compatible-driver-from-the-manufacturer)
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  2. Xuan Nhu 1,695 Reputation points Independent Advisor
    2026-10-27T11:22:02.7466667+00:00

    Dear Leonard,

    Thank you for posting your question to the forum community.

    Those buttons are part of the Kyocera KX driver interface. A different driver or a different properties window could explain why they are missing, but we need to check the installed driver before recommending a replacement.

    Please try the following:

    1. Open Settings → Printers & scanners, select your Kyocera printer, and open Printer properties, rather than Printing preferences.
    2. On the Advanced tab, note the exact Driver name.
    3. Check whether the Device Settings tab is available. Kyocera’s KX Driver guide documents its device-specific settings, although available options can vary by driver and model. dam.kyoceradocumentsolutions.com
    4. If the queue uses Microsoft IPP Class Driver or another driver instead of the appropriate Kyocera KX driver, obtain the supported package for your Windows version and architecture from the TASKalfa MZ4001ci support page. Installing a driver package alone does not necessarily change the driver assigned to the existing printer queue. Kyocera

    If this is a printer shared through a company print server, ask your print administrator to check the server’s queue and driver before changing your local installation. Driver changes can affect printing defaults and features, so test before replacing a working configuration.

    Please share your Windows version, the exact driver name, whether the printer is connected directly or through a print server, and a screenshot of the properties window with sensitive details hidden.

    If this helped, I’d appreciate a Like so others can find the answer more easily. If it resolves the issue, please mark it as an Accepted Answer.

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