Failed Identity Validation

Lorenzo Zambelli 240 Reputation points
2026-10-26T15:49:21.3066667+00:00

Hello,

I'm trying to complete the entire identity validation process in an Artifact Signing Account.

I received the link to begin the procedure, and I created a verified ID with Aut10tix successfully in Microsoft Authenticator on my smartphone, and I'm sure the app is up to date.

When I try to log in, I always scan the QR code in Microsoft Authenticator, then it starts the procedure for face recognition; it seems to end well, but in fact the authentication fails, with the button to see the error details half outside the screen of my smartphone, and I can't even click it.

I tried several times to delete the previous identity and create a new one; I also started from scratch with a new verified ID in Microsoft Authenticator, but nothing worked.

How can I complete the procedure?

Any help would be really appreciated.

Microsoft Security | Microsoft Authenticator
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AI answer

2026-10-26T15:49:37.5366667+00:00

For this Artifact Signing identity validation flow, the supported troubleshooting path is:

  1. Fully close all open instances of Microsoft Authenticator on the phone, then reopen it.
  2. Confirm Microsoft Authenticator is on the latest version.
  3. Clear the browser cache on the device used for the verification flow, or retry with a different browser.
  4. Do not use a VPN, proxy, or weak Wi-Fi connection. If possible, switch between Wi-Fi and mobile data.
  5. Check that the phone has a stable internet connection and correct date/time settings.
  6. Try the flow on a different phone, because device-specific settings or security policies can interfere.
  7. If the failure is tied to the current Verified ID attempt, delete the existing identity validation request, remove the associated Verified ID from Microsoft Authenticator, then submit a new identity validation request and create a new Verified ID with accurate information and good lighting.

If the issue continues after those steps, the documented support path for Artifact Signing identity validation is to contact Azure Support or post on Microsoft Q&A with the artifact-signing tag.

References:

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  1. Lorenzo Zambelli 240 Reputation points
    2026-10-27T11:45:25.2733333+00:00

    Changing smartphone, it worked fine!

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