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I am enrolled for the Windows 10 Extended Security Updates (ESU), which according to an email I received from Microsoft, would be extended through the 12th October 2027, and that no action was required on my part.
Recently, a notification on my taskbar has appeared, notifying me that my device is missing important updates. However, when I proceed to the Windows Update menu in the settings and click "Check for updates", it seems unable to install the new update.
Briefly the following message can be seen:
Intel Corporation - Extension - 31.0.101.5333
Status: Installing - 0%
This appears on screen for less than a second before disappearing, between this and the Microsoft website listing details from a recent update released this month, I know there is a new update, but my laptop cannot install it for whatever reason.
Can anyone provide a solution?
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Cool, so we made progress.
ed. However, there seems to be another update recently released on the 26th, that is again not being picked up when I check for updates.
Since this was an Out of band update, it might be installed without a reboot. Can you verify if winver shows 19044.7811? If so, your problem is resolved and no action isn't required from your end.
I see 19045.7807, I'll see if downloading the out of band update solves anything. Update: Did you mean 19045.7811? That is what winver shows me after downloading the Out Of Band update. To recap: I had to enrol my device for the Extended Security Updates (despite enrolling prior), then download and install the 26th of October Out Of Band update from the Microsoft Update Catalog.
Perfect.
Did you mean 19045.7811? That is what winver shows me after downloading the Out Of Band update.
Yes, my bad :)
Now wait for November 10 Update -let me know if it works. I think it should.
Thank you. Let me suggest you to solve this in one shot.
Try doing a repair install. A repair Install keeps everything, including Files and applications, and reinstalls Windows.
How to Repair Install Windows 10
http://www.yourwindowsguide.com/2016/06/how-to-do-repair-install-using-windows.html
Repair Install Windows with an InPlace Upgrade
http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
To do a repair install, just follow the steps below:
Download the Media Creation Tool from this link.
https://go.microsoft.com/fwlink/?LinkId=691209
After the download finishes, open the tool and select Upgrade this PC option.
Standard 3rd party link disclaimer:
There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good."
I tried the repair install using the Media Creation Tool. Unfortunately, this has left me in the same situation as before, with the September Extended Security Update being the most recent thing installed. Checking for updates occasionally finds cumulative updates from 2025, but not the October ESU. The stand-alone update package also doesn't work, as before. Update: It seems that, despite receiving previous ESUs, my device was not enrolled for them, I have rectified this, and it seems the 13 Oct update has been successfully installed. However, there seems to be another update recently released on the 26th, that is again not being picked up when I check for updates.
Hi,
You are just 1 update behind. Try installing manually the latest update please - let me know if it works. Next steps later on:
I look forward to hearing from you to get the results of the troubleshooting.
Unfortunately, I tried the manual install, and it failed to install the update at 99%.
Returning the Windows update screen, it showed a message which has now disappeared, telling me that my device was no longer receiving updates, and telling me to enrol in extended updates, even though I should already be enrolled.
The manual update was for 2H22 x64, which is what I'm on according to the last update I received in September.
I did updates on my older laptop a couple of weeks ago and had no problems. It did take several hours for all the updates to download and install. It's an older computer and slow. It only has a dual core processor. I have good wi-fi and had a good connection that day.
