My daily NY Times "Headlines" Newsletter Email no longer shows up

Richard Waksman 20 Reputation points
2026-10-26T10:26:17.9566667+00:00

In addition to the subject newsletter not coming any longer into my email, when I go to the Times website and look at the list of available subscriptions, this one is not listed. My other ones are listed and they come on schedule. I could not find an email address for the NY Times to report this problem. ChatGPT says the newsletter still exists, but I went to their list on the NY Times website and it clearly is not currently listed. Any suggestions? Thanks.

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Answer accepted by question author
Chloe-V 15,330 Reputation points Microsoft External Staff Moderator
2026-10-26T23:54:31.4166667+00:00

Hi @Richard Waksman

Thank you for providing these details. To help narrow down the issue, could you please confirm whether the other newsletters that are still listed and arriving on schedule are also from The New York Times, or from different senders?

This will help determine whether the issue is limited specifically to “The Headlines” newsletter or whether emails from The New York Times may not be reaching your Outlook.com inbox.

If the other newsletters are also from The New York Times, the fact that only “The Headlines” has disappeared from their subscription list may indicate that it was renamed, replaced, or discontinued. In that case, New York Times Customer Care would be best placed to confirm its current status.


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Answer recommended by moderator
Richard Waksman 20 Reputation points
2026-10-27T11:26:17.5033333+00:00

Thank you, but the problem apparently has been fixed by the NY Times. They had a systems glitch and the newsletter did show up today after a two day absence. After I asked my question, I did a Chatgpt query and they said that the Times had a systems glitch they were working on.

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