How to access MIE Trainer Certifications from 2017?

Sign in to Microsoft Learn with the exact account used for the former Microsoft Educator Center (MEC), then complete the MEC profile migration to recover any 2017 MIE achievements that remain associated with that account.

Recover the MIE training history

1. Sign out of any current Microsoft Learn account.
2. Sign back in using the exact same personal, work, or school credentials used for MEC in 2017.
3. If prompted to create a Learn profile, complete the profile setup.
4. When the migration dialog appears:
   • Accept permission to share the MEC profile with Microsoft Learn.
   • Select Migrate data to Learn.
5. Check both locations:
   • Profile → Achievements for MIE course badges and learning achievements.
   • Profile → Transcript for completed training records.

Microsoft documents this as the migration process for former MEC users. If consent and account linking were completed previously, the history should already appear in the Learn profile. ^1^

From Profile → Transcript, select Print, then choose Save to PDF to create a portfolio copy. The transcript can also be shared using Share link. ^2^

Check whether it is an achievement or certificate

Older MIE training may appear as an Achievement rather than a certification certificate:

• Achievements represent completed Learn training modules and display as badges.
• Credentials represent broader skills validated by an assessment or exam.

Therefore, check Achievements and Transcript, not only the Credentials page. ^1^

If the item was issued as a Microsoft certification, open the Certification Dashboard and select View Certificates. Available certificates can be selected, previewed, and downloaded individually or together as a ZIP file. ^3^

If the 2017 records remain missing

Microsoft does not document a separate public archive for 2017 MIE certificates. Submit a support request instead:

1. Open Credentials support and select the online support request.
2. Set:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Contact method: Email
3. Include:
   • Your Microsoft Learn username.
   • The email/account type originally used with MEC—do not post it publicly.
   • Approximate completion date and exact MIE course or certificate names.
   • Screenshots or saved confirmation emails, if available.
   • A statement that the MEC history did not migrate to Achievements or Transcript.

Credentials Support is email-based and requests the Learn username plus relevant screenshots or error details. ^4^

If the original profile used only a former employer or school account and access to that account has been lost, Microsoft states that it cannot recover the work or school sign-in account. Include that fact and any documentary evidence in the support request so support can determine whether the historical achievement itself can be located. ^1^

References

1. Frequently asked questions (educators)
2. View and share your transcript
3. Access your transcript, certificates, and badges | Microsoft Learn
4. Credentials support