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I am trying to fix permissions for my child. She is not linked to me in Microsoft family safety. 1. Does she need to use her outlook email to accept an invite? 2. I'm trying to add her in xbox family safety and the invite fails to send, also using her gmail account which is what she uses to play Minecraft.
I'm at a loss as to how to access her account and change her permissions.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi @AL
Your child does not need an Outlook address. You should send the invitation to the email address associated with the Microsoft account she uses for Minecraft/Xbox. If she signs into Minecraft with Gmail, use that Gmail address rather than creating a separate account.
Sign in as the family organizer at Microsoft Family Safety, select Add a family member, choose Member, and enter that address. Your child must then open the invitation and sign in with the same Microsoft account to accept it.
If the invitation continues to fail, have her sign in at the Family Safety page and check whether her account is already connected to another family group. An account must be removed from its existing family group before it can join another one
Hope this helps
Thank you for writing. For some reason, I send the invitation to join and I get an error message that it didn’t send and to try again later. It’s happened multiple times and the same is happening with the Minecraft family safety app so I cannot add her, even using her usual email account.
Thank you for confirming. As a workaround, if you have access to an Xbox console, try adding her account directly through Settings > Account > Family settings > Manage family members > Add to family. This may bypass the email invitation process.
Please also sign in to her account and check whether it is already connected to another Microsoft family group. If so, it must leave or be removed from that group before it can join yours.
If neither method works and the invitation fails on both the website and the app, it may require Support to investigate. You can also send diagnostic logs from the Family Safety app under Home > Help & Feedback > Send logs.
Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas
Thank you for your understanding and time
Thank you. We don’t have an Xbox. She plays on her PC. I will contact support.
Thank you for your understanding and time. Hopefully things will go well