WHy can't I log into my college website anymore?

Ann Barnhill 0 Reputation points
2026-10-25T17:49:41.4366667+00:00

Log in issues to sa.ku.edu I used to log in to pay bills and now it won't let me log in to any KU sites? Does anyone know?

Microsoft Edge | Website issues | Windows 11
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  1. Emma1-N 14,895 Reputation points Microsoft External Staff Moderator
    2026-10-27T02:08:09.1+00:00

    Welcome Ann Barnhill,

    Thanks for reaching out to Microsoft Q&A Forum. I understand you can no longer sign in to KU websites that you previously used to access and pay your bills.

    Could you please confirm: 1, What exact error message or error code appears when the KU sign-in fails? 2, Does the problem occur before or after you enter your KU username and password?

    Please make sure you already tried the Q&A Assist steps. In addition, please try the following:

    1, Check the date and time in Windows 11.

    • Go to Settings > Time & language > Date & time.
    • Enable Set time automatically and Set time zone automatically.
    • Select Sync now if that option is available.

    2, Open Edge and press Ctrl + Shift + Delete.

    • Select Cookies and other site data and Cached images and files.
    • Clear the data, close Edge completely, reopen it, and try the KU website again.

    3, If the KU sign-in page displays a specific account, authentication, or access error, please share the exact wording here without including your username, password, student ID, or other personal information.

    Looking forward to your update.

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  2. AI answer

    2026-10-25T17:51:30.6633333+00:00

    Because the failure occurs in multiple browsers and devices, test the official KU sign-in from a different network; if it still fails, contact the KU IT Help Desk rather than changing the Windows firewall.

    1. Test without network filtering

    1. Open KU’s official Enroll & Pay / CS Student Information page: ^1^
    2. Temporarily disconnect any VPN and disable custom DNS, parental controls, or web-filtering/security software. KU notes that these can interfere with access to its services.^2^
    3. Connect one device to a genuinely different network—for example, disconnect it from Wi-Fi and use cellular data—then try again.
      • Works on cellular: the original router, DNS service, VPN, or security filter is blocking KU. Re-enable each item individually to identify it.
      • Still fails on cellular: move to the KU support step below.

    Do not add KU as a Windows “trusted site” or broadly disable the Windows firewall. KU’s Firewall Management page describes an administrator-managed service, not a normal student sign-in remedy.^3^

    2. Check KU’s central sign-in

    Try KU’s central Single Sign On page directly.^4^

    • If central sign-in also rejects the account, the KU Online ID may be locked, expired, or otherwise require KU to check it.
    • If central sign-in succeeds but Enroll & Pay fails, report that distinction to KU because it helps isolate the affected service.

    3. Contact KU IT if it fails on another network

    Use KU’s Student Technology Help options.^5^ Include:

    • The exact message shown on screen.
    • The date and approximate time of the attempt.
    • Whether both central KU Single Sign On and Enroll & Pay failed.
    • That it failed in multiple browsers, on multiple devices, and—if confirmed—on cellular data.
    • A screenshot with your KU ID, email address, payment details, and other personal information hidden.

    Repairing or resetting Edge is not the next step here: Microsoft states that when a page also fails in another browser, the network or website may be responsible and the website owner should be contacted if network troubleshooting does not resolve it.^6^

    References

    1. CS Student information : Sign In | The University of Kansas
    2. Wi-Fi - Troubleshooting - services.ku.edu
    3. Firewall Management | KU Information Technology
    4. Single Sign On | The University of Kansas Login
    5. Student Technology Help | KU Information Technology
    6. What to do if Microsoft Edge isn't working | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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