Artifact Signing verification email missing; identity validation cannot be deleted

Bryton39 0 Reputation points
2026-10-25T10:29:19.6133333+00:00

I created an Azure Artifact Signing account in East US using the Basic pricing tier and submitted a Public organization identity validation request.

The request remains “In Progress,” but the verification email never arrived.

Our domain’s incoming email routing was not ready when the request was submitted. It is now configured, and external test emails successfully reach both the primary and secondary addresses. We also checked junk/spam.

I attempted to delete the identity validation request so I could submit a new one, but Azure reports:

“Deletion of identity validation request failed. An error occurred while deleting request. Request data is updated by some other source.”

Refreshing the portal still shows the same request as In Progress. No certificate profiles are linked.

How can I unblock or delete this request so I can restart email verification? I can provide the request and correlation IDs privately to Microsoft support if needed.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1 answer

Sort by: Newest
Most helpful Newest Oldest

  1. AI answer

    2026-10-25T10:29:59.3066667+00:00

    An Artifact Signing identity validation in In Progress cannot be deleted through the supported portal workflow, so Microsoft support must clear or transition the stuck request before you can delete it and restart verification. ^1^

    Open a support request for the stuck validation

    1. In the Azure portal, open the affected Artifact Signing account.
    2. From the resource menu, select Support + Troubleshooting.
    3. Complete the guided diagnostics. If they do not resolve the issue, select Create a support request. ^2^
    4. Describe the issue as an Artifact Signing identity-validation onboarding/state-management failure, including:
      • Region: East US
      • Tier: Basic
      • Validation type: Public organization
      • Current status: In Progress
      • Exact deletion error: Request data is updated by some other source
      • Approximate submission time and failed deletion time, including time zone
      • Confirmation that email routing is now operational
      • Confirmation that no certificate profiles are linked
      • The identity-validation request ID and correlation ID

    Provide identifiers only through the private support case, not in a public Q&A post. Ask support to reset/transition or remove the stuck identity-validation request so that a new request can be submitted. Artifact Signing’s FAQ directs identity-validation issues to Azure Support and warns that creating additional requests for the same entity while one remains in progress does not help. ^3^

    There is no documented CLI operation or self-service workaround for forcing deletion or resending the email on this request. The documented deletion procedure applies only when the validation is not in the In Progress state. Although one Q&A answer says an in-progress request can be deleted, that conflicts with the current product documentation and does not address your portal concurrency error.

    After support releases the request

    Once its status is no longer In Progress:

    1. Confirm your account has the Artifact Signing Identity Verifier role.
    2. Go to Artifact Signing account → Identity Validation.
    3. Select the old request and choose Delete.
    4. Review the associated-account/profile summary and complete deletion.
    5. Create a new identity-validation request using a mailbox that can receive external messages containing links.

    Deletion is irreversible. It can also affect linked certificate-profile renewal, although you have confirmed that this request has no linked profiles. ^1^

    The missing-email guidance normally calls for deleting the request and submitting a new one; a new verification link cannot be resent on the same request after the link has expired. ^3^

    Deleting the Artifact Signing account itself is not a workaround: identity-validation requests are subscription-scoped and remain available after account deletion. ^4^

    References

    1. Renew or delete Artifact Signing Identity Validations
    2. Create an Azure support request
    3. Artifact Signing FAQ
    4. Quickstart: Set up Artifact Signing
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.