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Reach out to the MCT support team via MCT Central https://www.microsoft.com/en-us/learning/mct-central.aspx
In particular, to get support with the MCT Software & Services benefit, visit https://my.visualstudio.com/GetHelp.
If that doesn't work out, visit the [MCT Support Forum](https://aka.ms/mctforum"MCT Support Forum"). Once there, select the Ask a new question link, enter your query, and submit it for support.
If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.
hth
Marcin