Desktop Instagram App

Question

Desktop Instagram App

Barrie garlick 0

Prior to an Update that windows rolled out my Instagram App worked great, now I need to log in everytime accept cookies I dont need nor want, and im unable to access notifications, If I comment on a post and the creator responds I cannot open that link in Instagram ive added a screenshot hope this helps

cheers Baz

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Answer 1

Hendrix-V 20,800 Microsoft External Staff Moderator

Hi Barrie garlick,

Since Instagram is now repeatedly asking you to sign in and accept cookies, I’d suggest resetting the app’s local data first, as its saved session may no longer be working correctly.

Go to Settings > Apps > Installed apps > Instagram > Advanced options.
Select Repair and test the app.
If there’s no change, select Reset, then sign in again.
If the issue remains, uninstall Instagram, restart the PC, and reinstall it from the Microsoft Store.

If notification links still cannot be opened after a clean reinstall, I’d also recommend reporting the behavior to Instagram/Meta, since the sign-in session and Instagram notification handling are controlled by their service.

I hope this helps narrow down where the problem is occurring.

Hendrix-V 20,800 Reputation points Microsoft External Staff Moderator

2026-10-28T01:59:08.57+00:00

Hi Barrie garlick,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Barrie garlick 0 Reputation points

2026-10-28T21:45:51.2366667+00:00

I did all as suggested, im still having to log in everytime, I still cannot reply to notifications that Ive commented on and creators have responeded to, I can only open post that I've made, not sure what else to do, like I said before it works on my phone, just not on my PC anymore, It might have been an update from META when they combined Facebook Whats App and Instagram that caused the problem, but not being a Tech God I'm not sure
Hendrix-V 20,800 Reputation points Microsoft External Staff Moderator

2026-10-30T02:46:40.98+00:00
Hi Barrie garlick,

Since the usual desktop-app troubleshooting hasn't helped, you could install the Instagram website as an app using Microsoft Edge:

Open Instagram in Edge and sign in.

Select (…) > More tools > Apps > Install this site as an app.

Select Install.

You can then pin it to Start or the taskbar and use it much like a normal desktop app.

If the web version handles your notifications and replies correctly, this should be a useful workaround while the original desktop-app behavior remains unresolved.
Barrie garlick 0 Reputation points

2026-10-30T15:01:39.7966667+00:00

I have done all as requested, still not working, ive made a little video clip, buts it an MP4 from my phone and its over the sieze allowed to send, other than sending it by email or someone logging in to see what im doing wrong Im at a loss

cheers Baz
Hendrix-V 20,800 Reputation points Microsoft External Staff Moderator

2026-10-31T00:51:23.63+00:00

Hi Barrie garlick,

I understand, and you've already worked through everything suggested so far, so I don't want to keep sending you through the same steps.

Instead, you could trim the MP4 to just the few seconds showing the problem. If it's still too large, take a few screenshots showing the notification, what you select, and what happens afterward.

Thanks for your patience.
Barrie garlick 0 Reputation points

2026-10-31T21:40:47.03+00:00

[PII removed]
Barrie garlick 0 Reputation points

2026-10-31T21:43:33.1933333+00:00

As im not a tech guru this is the best I can do, So I launched from edge and as you can see it ask me to log in again, then confirm im not a robot, save my details for next time, then it shows me trying to open a reply to a post that I made, which I cant, I can only open post I made, if you have an email address I can send the full clip,

cheers Barrie
Hendrix-V 20,800 Reputation points Microsoft External Staff Moderator

2026-11-01T02:08:15.6533333+00:00

Hi Barrie garlick,

Thank you for putting that together. From the screenshots and your explanation, I can see that the problem also occurs when using Instagram through Edge: you're asked to sign in again, verify the login, and save the details, but the notification/reply still doesn't open as expected.

Since you've already tested the installed app and the web version with the same result, I would now recommend reporting the issue directly from Instagram > Settings and activity > Help > Report a problem.

You've done more than enough troubleshooting to demonstrate the problem, at this stage, reporting the PC-specific behavior to Instagram is the most appropriate next step.