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When trying to log into my work accounts that were working before on both Outlook and Teams, it does not recognize approval on Authenticator app and produces a message that says "Something went wrong, please try again later".
Accessing Microsoft Teams using organizational or personal credentials
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Thank you for your response.
If you have any updates on the issue after successfully reaching the technical support team, or if you need any further assistance, please feel free to share them with me. I'll continue to support you.
Hello
Can you provide the necessary info - are you trying to do this on Windows 11, or macOS, or Android or iPhone? As you can imagine, the relevant troubleshooting steps can be very different depending on your platform.
Hi, on Windows 11 Pro. This was working fine till last week.
Thanks.
Then you likely need to clear cache first.
Exit Teams app first.
Go to Windows Settings > Apps > Installed Apps, locate Microsoft Teams, click on the three dots to go to Advanced Options, scroll down and do a reset.
Then restart Teams and see if it improves.
If not, can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the little person or envelope icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it. restart the computer and try again.
I have tried all that and the issue still persists. I also tried uninstalling and reinstalling the MS Office 365 with no luck.
Can you confirm this -
Go to web incognito mode, https://teams.microsoft.com/v2, can you log in there?
Never mind, I saw that you already tried that in your other comment.
Tell your organization IT to reset your MFA.
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After that, you will need to go to https://myaccount.microsoft.com, sign in, and it should prompt you to set up MFA again. Do that. And then try on the app.
Which one? Tried the web? or your IT has reset your MFA?
Just to clarify - you cannot contact support as a standard user in an organization. Your IT admin has to do it, not you.
I'm using my personal MS subscription to with the work accounts. so not sure if IT can assist with that
This doesn't make sense.. it doesn't appear to be an account issue in this case then. Can you sign into Outlook and Teams on a different device for this same account?
Hi Gajen,
Welcome to the Microsoft Q&A forum.
Based on your description, this issue only happens on one laptop, and your other laptops don't have the same problem.
Could you please help me check the following:
Please reach out to your tenant administrator. This is usually your IT department or the person who gave you this account. Ask them to check whether any policy is accidentally blocking you from signing in to your account on this laptop.
If no policy is causing the issue, you can ask your administrator to review the sign-in logs in the Microsoft Entra admin center. The logs will show more clearly why you can't access Teams and Outlook on this laptop.
Please share this article on how to check sign-in logs with your administrator:
Sign-in logs in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn
Access activity logs in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn
I hope this information is helpful.
If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.
I look forward to continuing the conversation.
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Hi Ryan,
Here are my answers for your four questions.
Hi Gajen,
Thank you for your response.
Since the issue does not occur when you use the web app,
and I also see that you mentioned in your comment above that you have cleared the cache, reinstalled the app, reset MFA, and checked the sign-in logs, but the issue still persists,
In this case, I recommend contacting Microsoft Technical Support so they can investigate this issue more deeply. They have powerful tools and can run a remote session to check whether any Windows profile setting is causing this issue.
Please share the following article with your administrator on how to create a ticket with Technical Support:
Get support - Microsoft 365 admin | Microsoft Learn
If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.
I look forward to continuing the conversation.