Unable to Install and Activate Office Home & Student 2019 for Mac

Question

Unable to Install and Activate Office Home & Student 2019 for Mac

adriansah 0

I purchased Microsoft Office Home & Student 2019 for Mac, and the purchase is visible in my Microsoft account order history. The order was completed on December 23, 2020.

I am using macOS Sequoia. When I try to download and activate Office Home & Student 2019, the Microsoft website keeps redirecting me to Microsoft 365. When I open Excel, I receive a “No License Found” message.

My Microsoft 365 Personal subscription expired on December 13, 2024. I do not want to subscribe to Microsoft 365 because I already own a perpetual Office Home & Student 2019 license.

I have tried downloading the installer from my Microsoft account, but I still cannot install and activate the correct Office 2019 version.

My questions are:

How can I download the correct Office Home & Student 2019 installer for Mac?

How can I activate my existing perpetual license without purchasing Microsoft 365?

Is Office Home & Student 2019 still available for download through my Microsoft account?

Is my license compatible with macOS Sequoia, and what is the recommended solution?

Please provide specific instructions and the correct installer link for my existing license.

Thank you.

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Answer 1

DaveM121 (2) 18,080 Volunteer Moderator

If your version of Office is Home and Student 2019, then the error you are seeing is caused by an update on the 13th of July, many people are seeing the exact same error, after that update it is no longer possible to update the security certificates on that version of Office your Office apps will go into Read Only mode, on the link below they provide full details on that update.

https://support.microsoft.com/en-us/office/lifecycle/officeinstall/update-m365-office-macos-ios#if-you-have-office-2019-for-mac:~:text=Office%202021.-,If%20you%20have%20Office%202019%20for%20Mac,-Office%202019%20for

adriansah 0 Reputation points

2026-10-24T08:55:44.0533333+00:00

Thank you for this information. I understand that Office Home & Student 2019 for Mac has reached end of support and cannot be updated to resolve this issue.

However, I purchased a perpetual Office Home & Student 2019 license, and the purchase is still visible in my Microsoft account.

Could you please confirm whether my existing license remains valid, and whether Microsoft offers any solution that allows me to continue using my purchased Office apps on macOS Sequoia without subscribing to Microsoft 365?

I would appreciate clarification on the licensing issue and my available options before I purchase another product.
DaveM121 (2) 18,080 Reputation points Volunteer Moderator

2026-10-24T09:03:55.9933333+00:00

After that update was released, it is not possible to use Office 2019 on an Apple Mac device, that version of Office will still work on a Windows device, to continue using Office on an Apple Mac device, you can either use the free apps in a web browser, or purchase an Office 2024 one-time payment licence or a subscription to Microsoft 365.