Xbox and Windows store download stops at ~200 MB and changes to "Queued", package delivery issues?

Question

Xbox and Windows store download stops at ~200 MB and changes to "Queued", package delivery issues?

Andrew Siemers 5

I'm hoping someone here can help me figure out what's going on with FINAL FANTASY X/X-2 HD Remaster through the Xbox app/Microsoft Store on Windows 11. I'm trying to install the game, but every time I start the download, it gets to approximately 180–200 MB and then switches to "Queued." It never continues downloading.

What's strange is that this happens consistently with this particular game. Other games download and install normally through the Xbox app/Microsoft Store, so this doesn't appear to be a general issue with my internet connection or the Xbox app being unable to install games. I've found no errors or information in event viewer.

I've already done quite a bit of troubleshooting, including:

Repairing and resetting the Microsoft Store.
Repairing and resetting the Xbox app.
Reinstalling Gaming Services.
Removing the game's existing files and attempting a fresh installation.
Verifying that I own the game.
Signing out and back into the Microsoft Store and Xbox app.
Restarting the PC and resyncing the Store/Xbox library.
Performing a Windows 11 repair installation.
Trying the installation under a different Windows user account.
Trying to install the game on a completely different Windows 11 PC.

The important part is that the problem follows me to another PC and another Windows user account. The download still stops at roughly the same point and changes to Queued. I was also asked to try another installation location, but I don't have another drive or partition available to test that.

I contacted Square Enix Support about the issue as well. Their supervisor reviewed the information and specifically noted that the installation consistently stops at approximately 180 MB. They suggested checking Delivery Optimization, disabling VPN/proxy connections, checking firewall/security software, and trying another network. They ultimately told me to contact Xbox Support for further assistance, as they believe the issue is related to the installation process on the Xbox platform for PC.

So far, neither Square Enix nor Xbox Support has been able to determine why this particular game won't download. I'm wondering if this could be an issue with the Microsoft Store/Xbox package itself, an AppX/MSIX dependency, or the content delivery/package information for this particular game. Is there anything else I should check in Windows, particularly in the AppX Deployment, Microsoft Store, Gaming Services, or Delivery Optimization logs, that might help identify exactly what package it's failing to find? If anyone has encountered this issue with an Xbox/Microsoft Store game or knows what causes a download to consistently stop at the same point and switch to "Queued," I'd really appreciate any suggestions. I'm hoping someone here can help me figure out what's going on as Ive spoken with support 10+ times and nobody has been able to help. They've told me that they would be escalating my case more than once but nobody ever emailed me.

Dylan 5 Reputation points

2026-10-25T05:13:08.6833333+00:00

Just want to confirm I and others have the same issue. I've tried most of the same troubleshooting steps before reaching out on a trueachievements forum thread for the game to discover that I was not the only one having the install stall out and go to "queued" at roughly 185MB. Again, in a similar fashion as you've described I am able to download, uninstall, and reinstall other games without issue, it is strictly the FFX/X-2 remake causing problems.

Interestingly I have found if you keep clicking "resume install" after it stalls out it's possible to gain between 1-20MB more progress each time before stalling again, but I was not willing to click the thousands of times to resume in the hopes it works to fully install.

Unfortunately I have nothing else as a workaround or fix, I just wanted to confirm this is not a personal device/account issue, this is 100% somewhere on Square/Microsofts side.
Andrew Siemers 5 Reputation points

2026-10-25T23:01:15.57+00:00

Thank you for sharing that, so this confirms that it is in fact a backend issue. It's independent of device, user, or network. Every time I contacted support, they did not listen when I suggested a possible package problem but none of the troubleshooting steps were working. After contacting support for probably the 10th time and being transferred to a supervisor they were finally able to determine that it is in fact a Microsoft store issue or an issue with this specific package but were unable to assist further and said I need to wait for a fix. Unfortunately, I haven't been able to make any more progress in finding a fix. It's still failing to download now.
ApexAssassin 5 Reputation points

2026-10-27T07:28:58.7433333+00:00

I have the same issue with Final Fantasy X/X-2 Remaster (Windows) I think the issue is the download is trying to find the Xbox version and not the windows version.
Dylan 5 Reputation points

2026-10-28T22:13:59.0733333+00:00

I wanted to add here a link to the Trueachievements forum discussing this problem as a workaround has been found: https://www.trueachievements.com/forum/viewthread.aspx?tid=1728993&anchor=13125931#m13125931

I do not want to call it a full solution because the core problem (MS store delivery) still hasn't been fixed and needs attention on their end but I can confirm that following the steps listed there I was able to reinstall the game and successfully launch it. In addition, the workaround has 5 steps that include how to resolve an error that is likely to happen, I and others have been able to skip the last 3 steps that are focused on resolving the error and only needed the first 2.

Hope this helps!

Your answer

Dylan 5 Reputation points

2026-10-25T05:13:08.6833333+00:00

Just want to confirm I and others have the same issue. I've tried most of the same troubleshooting steps before reaching out on a trueachievements forum thread for the game to discover that I was not the only one having the install stall out and go to "queued" at roughly 185MB. Again, in a similar fashion as you've described I am able to download, uninstall, and reinstall other games without issue, it is strictly the FFX/X-2 remake causing problems.

Interestingly I have found if you keep clicking "resume install" after it stalls out it's possible to gain between 1-20MB more progress each time before stalling again, but I was not willing to click the thousands of times to resume in the hopes it works to fully install.

Unfortunately I have nothing else as a workaround or fix, I just wanted to confirm this is not a personal device/account issue, this is 100% somewhere on Square/Microsofts side.
Andrew Siemers 5 Reputation points

2026-10-25T23:01:15.57+00:00

Thank you for sharing that, so this confirms that it is in fact a backend issue. It's independent of device, user, or network. Every time I contacted support, they did not listen when I suggested a possible package problem but none of the troubleshooting steps were working. After contacting support for probably the 10th time and being transferred to a supervisor they were finally able to determine that it is in fact a Microsoft store issue or an issue with this specific package but were unable to assist further and said I need to wait for a fix. Unfortunately, I haven't been able to make any more progress in finding a fix. It's still failing to download now.
ApexAssassin 5 Reputation points

2026-10-27T07:28:58.7433333+00:00

I have the same issue with Final Fantasy X/X-2 Remaster (Windows) I think the issue is the download is trying to find the Xbox version and not the windows version.
Dylan 5 Reputation points

2026-10-28T22:13:59.0733333+00:00

I wanted to add here a link to the Trueachievements forum discussing this problem as a workaround has been found: https://www.trueachievements.com/forum/viewthread.aspx?tid=1728993&anchor=13125931#m13125931

I do not want to call it a full solution because the core problem (MS store delivery) still hasn't been fixed and needs attention on their end but I can confirm that following the steps listed there I was able to reinstall the game and successfully launch it. In addition, the workaround has 5 steps that include how to resolve an error that is likely to happen, I and others have been able to skip the last 3 steps that are focused on resolving the error and only needed the first 2.

Hope this helps!