Update error on Mac.

Bonnie West 0 Reputation points
2026-10-23T23:13:10.8033333+00:00

installed word and it says some apps have encountered errors. what to do. retry doesnt work.

Microsoft 365 and Office | Word | Other | MacOS

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  1. AI answer

    2026-10-23T23:13:25.7433333+00:00

    Try this in order on the Mac:

    1. Check macOS version first Office updates on Mac require macOS 12 or later. Go to Apple menu > System Settings > General > Software Update and install any available macOS updates.
    2. Run Office update from inside an Office app Open Word. In the menu bar, select Help > Check for Updates. If Microsoft AutoUpdate opens, select Update All. When it finishes, restart Word and test again.
    3. If Microsoft AutoUpdate does not work, open it directly Go to Finder > Applications > Microsoft AutoUpdate. Then select Update or Update All.
    4. If Word was installed from the Mac App Store Open the App Store. Select Updates from the sidebar. Update Microsoft Word or select Update All.
    5. If Word opens but cannot edit or save This can happen when Office is out of date on unsupported macOS versions. Updating the OS first, then updating Office, is the documented fix.
    6. If the Mac cannot update to macOS 12 or later The desktop apps may stay in reduced functionality mode. In that case, use Microsoft 365 on the web until the apps can be updated on a supported device.
    7. If updates still fail after that Close Office apps and install the latest Office again, then sign in with the same Microsoft account used for Office.
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