WORD not working. bought just now

Question

WORD not working. bought just now

Bonnie West 0

bought WORD from microsoft for 79 plus tax. now I have to buy something else___need help cannot write on any of my documents which are in WORD. THEIR AI bot told me it would work.

Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-24T00:12:36.28+00:00

Which version did you purchase?

Which operating system are you running?
Bonnie West 0 Reputation points

2026-10-24T01:19:44.9566667+00:00

Thanks solved with the chat bot appreciate your helping thanks!
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-24T11:30:23.3233333+00:00

@Bonnie West

I'm glad you got it sorted. Would you mind telling us, briefly, what the problem turned out to be? It might help other users who are looking for assistance.
Bonnie West 0 Reputation points

2026-10-24T15:42:58.2133333+00:00

Hi. I saved the whole microsoft bot discussion. I think perhaps I didnt WAIT long enough for the installation to go through... but here it is! *Don't laugh too hard at the end. I have a belief that AI is learning all the time from us. and watching how we interact and if it is to learn anything about goodness and kindness it has to learn from us. Silly I know. it's response made me want to marry it. hahahahahahah *not REALLY! ha. so here is a link the conversation . Guide me through how to activate microsoft 365 aft | Shared Copilot Chat
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-24T17:23:31.26+00:00

Hi. I saved the whole microsoft bot discussion. I think perhaps I didnt WAIT long enough for the installation to go through... but here it is!

So basically just an installation process which was a bit slower than you initially expected? These things happen, of course.

Again, I'm glad you got it sorted.

Note that the chat records are not publicly available; contributors here in Q&A can't read them, because they require a sign-in.

Your answer

Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-24T00:12:36.28+00:00

Which version did you purchase?

Which operating system are you running?
Bonnie West 0 Reputation points

2026-10-24T01:19:44.9566667+00:00

Thanks solved with the chat bot appreciate your helping thanks!
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-24T11:30:23.3233333+00:00

@Bonnie West

I'm glad you got it sorted. Would you mind telling us, briefly, what the problem turned out to be? It might help other users who are looking for assistance.
Bonnie West 0 Reputation points

2026-10-24T15:42:58.2133333+00:00

Hi. I saved the whole microsoft bot discussion. I think perhaps I didnt WAIT long enough for the installation to go through... but here it is! *Don't laugh too hard at the end. I have a belief that AI is learning all the time from us. and watching how we interact and if it is to learn anything about goodness and kindness it has to learn from us. Silly I know. it's response made me want to marry it. hahahahahahah *not REALLY! ha. so here is a link the conversation . Guide me through how to activate microsoft 365 aft | Shared Copilot Chat
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-24T17:23:31.26+00:00

Hi. I saved the whole microsoft bot discussion. I think perhaps I didnt WAIT long enough for the installation to go through... but here it is!

So basically just an installation process which was a bit slower than you initially expected? These things happen, of course.

Again, I'm glad you got it sorted.

Note that the chat records are not publicly available; contributors here in Q&A can't read them, because they require a sign-in.