unable to finish the install of 2024

Hello Donna Jeakins

I understand that you would prefer to speak with someone who can assist you remotely.

Please note that Microsoft Q&A is a community-based forum. Community moderators and contributors cannot remotely connect to or control your computer. Since you require hands-on assistance, please contact Microsoft Support directly:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

The Microsoft Support agent will determine which assistance options are available for your case, including whether remote assistance can be provided.

I hope they can help you complete the installation successfully.

Have a nice day.

I feel like I am on a merry-go round. I think you are only interested in selling apps rather than supporting your product