Cannot login back to my windows 11 after removal of laptop devices in MS Entra

Jesery M 0 Reputation points
2026-10-23T10:10:47.2233333+00:00

I remove the laptop registration in MS ENTRA as I need to join to my domain, when laptop was restarted the last user still showing upon boot up and the other user promp is not showing as an option, I cannot login as local admin as there are no option. I did try to restore the deleted profile in MS Entra successfully thinking I might be able to login again using the last user registered credential, I did reset the password as well but still its prompt that the password are incorrect. Is there a way to get around this?

Thank you for your response.

Microsoft Security | Microsoft Entra | Other
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  1. Sreejith Reghunathan Pillai 30 Reputation points MVP
    2026-10-23T17:57:11.5666667+00:00

    Hi,

    Just wanted to clarify a few things to better understand your situation.

    1. Was the laptop originally Microsoft Entra joined or Entra registered? Did you remove the device only from the Entra admin center, or did you also disconnect it from Windows?
    2. Before removing the device, were you signing in using a password or Windows Hello PIN?
    3. Have you tried signing in with the previous password(the one used before you reset it)? Windows may still have the old credentials cached locally.
    4. When you press Ctrl + Alt + Delete at the sign-in screen, do you see the Switch user option? Also, have you checked whether Sign-in options allows you to select password authentication?
    5. Was there a local administrator account configured on the laptop before it was joined to Entra ID? If the device was managed through Intune, was Windows LAPS configured?

    A couple of things you could try:

    1. Disconnect the laptop from the internet and try signing in using the previously cached password.

    2.Check whether you can switch to another account from the Windows sign-in screen.

    3.If a local administrator account exists, try accessing it using the local account credentials.

    One important point, Deleting a device from Microsoft Entra ID does not automatically remove the Entra join from Windows. Previously signed-in users may still be able to access Windows using cached credentials.

    If you can regain access using the existing account or a local administrator, you can properly disconnect the device from Entra ID before joining it to your on-premises AD domain.

    Please share the answers to the above questions, particularly the original device join type and sign-in method. That should help me to identify the safest recovery approach without resetting the laptop or losing the existing user profile.

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