Sap successfactors app in teams admin center became una available for users.

Question

Sap successfactors app in teams admin center became una available for users.

Seerat Fatma 90

Hello Team,

Sap success factors app in manage apps in teams admin center became unavailable to users. It was available to everyone in the tenant earlier and was also part of installed apps in Global app setup policy. How to find out how the became unavailable on it’s own other than finding in audit logs?

There was no change done from teams administration end, however we have allowed the app now. Please suggest how to find out what happened.

I remember once same thing happened with planner app which is provided by Microsoft and then there was an advisory so we reverted the change

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2 answers

Your answer

Answer 1

Hello Seerat Fatma,

Welcome to the Microsoft Q&A Community.

Thank you for explaining the situation. I understand that SAP SuccessFactors unexpectedly became unavailable to users in your tenant, although no changes were made by your Teams administration team, and that you've already restored its availability.

Since you're looking to identify what caused the change rather than how to enable the app again, there are a few areas worth checking.

Microsoft 365 Service health and Message center: Check for any advisories or announcements around the time the app became unavailable.
App-centric management: Check whether your tenant was recently migrated to app-centric management, as this changes how Teams app availability is managed.
Unified app management: If your tenant uses unified app management, review whether changes or settings in the Microsoft 365 admin center could have affected the app's availability in Teams.

To narrow this down, could you please confirm:

Approximately when did you first notice the app becoming unavailable?
Was SAP SuccessFactors the only affected app, or did other third-party apps show similar behavior?
Is your tenant using app-centric management or the Legacy app permission-policy model?

These details may help determine whether the change was related to app management configuration or a service-side event.

Best regards.

Answer 2

Seerat Fatma 90

Hello Doris,

Please find my answers below:

Approximately when did you first notice the app becoming unavailable- As per the user who reported the issue it stopped working somewhere around August.
Was SAP SuccessFactors the only affected app, or did other third-party apps show similar behavior- It’s the only app which was impacted.
Is your tenant using app-centric management or the Legacy app permission-policy model- We are using app centric management and it’s been quite sometime since we have been using it.

Doris V 2,760 Reputation points Microsoft External Staff Moderator

2026-10-26T02:17:46.0066667+00:00

Hello Seerat,

Thank you for providing the additional details.

Since SAP SuccessFactors was the only affected app and your tenant has been using app-centric management for some time, a recent migration seems unlikely to explain the issue.

Could you please clarify one point?

When the issue occurred, was SAP SuccessFactors explicitly showing as Blocked or Unavailable in the Teams admin center, or was the app still allowed but not functioning for users?

This distinction would help us understand whether the issue was related to the app's availability configuration or its functionality.

Best regards.
Seerat Fatma 90 Reputation points

2026-10-27T12:20:34.9466667+00:00

Hello Doris,

Sap succcessfactors was not blocked but became unavailable to anyone in Teams admin center.We had to make it available again.

I suppose whenever an app update which introduces application security scope and graph api permissions, these applications require admin consent before normal functionality could resume for users.

This might have caused have caused the issue.