How do I redeem my Amazon gift card that I earned on Microsoft Rewards

Open the Amazon reward in Microsoft Rewards Order History and select Order Details, which can display the redemption code or link without requiring the missing email.

Retrieve the gift card directly

1. Sign in to Microsoft Rewards using the same Microsoft account that redeemed the points.
2. Select Redeem → Order history.
3. Find the Amazon gift-card order.
4. Select Order Details at the far right.
5. Copy the displayed redemption code or open the redemption link, then follow the Amazon redemption instructions.

Microsoft’s Rewards guidance specifically says Order Details provides the reward’s code or link.^1^

If Order Details does not show the code

Check the order’s Status:

• Completed/Redeemed: Select Resend to send another copy to the primary email address on your Microsoft account.^2^
• In progress: The gift card has not finished processing. Because it has already been weeks, this requires investigation by Microsoft Rewards Support.
• Cancelled: The order was not fulfilled; Rewards Support must address the deducted points or cancellation.

Before using Resend, verify which address is currently the primary alias:

1. Open your Microsoft account’s Your info page.
2. Review the listed aliases and identify the primary one.
3. Change the primary address only if necessary—aliases are account-wide sign-in addresses, so this affects more than Rewards.^3^

Also add these official Rewards senders to the safe-sender list in the primary mailbox:

• [Email]
• [Email]

Then check Junk/Spam and run Resend once more.^4^

Follow up on the existing support case

Since a Rewards Support case already exists, avoid opening repeated tickets. Reply to the original support message if possible, or follow up through the official form at:

https://rewards.bing.com/support

Reference the existing case number privately, along with:

• Redemption date and Amazon gift-card amount
• Order status shown in Rewards Order History
• Whether Order Details contains a code
• Whether Resend produces an email
• The primary email domain, without posting the full address publicly

A similar unresolved Rewards fulfillment case notes that duplicate submissions can delay handling; follow up on the existing case instead.^5^

References

1. Learn about Microsoft Rewards | Microsoft Support
2. Track my Microsoft Rewards orders | Microsoft Support
3. Change the email address for your Microsoft account
4. Getting the most out of Microsoft Rewards | Microsoft Support
5. Microsoft Rewards Order “In Progress” – No Fulfillment or Update - Microsoft Q&A