External user details are being provisioned from Azure to the ServiceNow user table but Manager field is not fetching

SunilKumar Gautam 0 Reputation points
2026-10-22T07:20:52.53+00:00

The expected list of users is received and all other fields are mapped correctly, except the manager and location field.These fields are empty for all users from Azure. We raised a case with ServiceNow team and they confirm to use extensionattributes10 for location field and tried to reprovision. But even after that, we see no update of user records in ServiceNow end. Kindly provide your assistance to resolve the issue with the missing manager and location details.

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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