Error 715-123420 blocks gpt-realtime deployment — Basic support plan

Question

Error 715-123420 blocks gpt-realtime deployment — Basic support plan

QuikPaperAI 0

Hello Microsoft team,

Our authorized private AI Tutor deployment in East US 2 fails with error 715-123420 and the message:

"Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support."

Environment:

Service: Azure OpenAI
Model: gpt-realtime
Model version: 2025-08-28
Deployment type: Global Standard, capacity 1
Failed request time: 22 October 2026, 02:11 UTC

The Azure OpenAI resource and a GPT-4o-mini text-model deployment were created successfully. The gpt-realtime deployment failed, and the failure is recorded in the Azure Activity Log. We have not confirmed failures across other models or regions.

Our Basic support plan prevents opening a technical support ticket. Could a Microsoft moderator please escalate this to the appropriate Fraud Protection/RTFP or product team to review the restriction and advise what is required to restore deployment access?

Please initiate a private message so we can provide subscription/resource IDs, the failure timestamp, and the Activity Log correlation ID securely. We will not post keys or account identifiers publicly.

Thank you.

Sairam Reddy Rajamuri 0 Reputation points Microsoft External Staff Moderator

2026-10-22T09:25:33.1333333+00:00

Hello QuikPaperAI,

The selected configuration is valid: gpt-realtime version 2025-08-28 is documented as available for global deployment in East US 2.

However, error 715-123420 does not reveal the precise validation condition and does not, by itself, confirm an RTFP, Fraud Protection, or other security restriction. A closely matched Microsoft Q&A case states that the failure may occur during validation before model provisioning and that the exact cause requires backend investigation.

Since the Basic plan does not include technical support, please ask your tenant administrator or support-agreement owner whether an existing support entitlement can be linked to the affected subscription. Microsoft documents that technical support requires an eligible support plan. Create an Azure support request

If contacted privately, provide the subscription and resource IDs, failure time, complete error details, and Activity Log correlation ID. Please do not post confidential or tenant-specific information publicly. Support options when a request cannot be opened

Thank You!
Sairam Reddy Rajamuri 0 Reputation points Microsoft External Staff Moderator

2026-10-23T04:56:11.2633333+00:00

Hello QuikPaperAI,

Did you get any chance to review the above response. Do let me know if you have any further queries.

Thank You!
Sairam Reddy Rajamuri 0 Reputation points Microsoft External Staff Moderator

2026-10-26T05:50:40.57+00:00

Hello QuikPaperAI,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank You!

1 answer

Your answer

Sairam Reddy Rajamuri 0 Reputation points Microsoft External Staff Moderator

2026-10-22T09:25:33.1333333+00:00

Hello QuikPaperAI,

The selected configuration is valid: gpt-realtime version 2025-08-28 is documented as available for global deployment in East US 2.

However, error 715-123420 does not reveal the precise validation condition and does not, by itself, confirm an RTFP, Fraud Protection, or other security restriction. A closely matched Microsoft Q&A case states that the failure may occur during validation before model provisioning and that the exact cause requires backend investigation.

Since the Basic plan does not include technical support, please ask your tenant administrator or support-agreement owner whether an existing support entitlement can be linked to the affected subscription. Microsoft documents that technical support requires an eligible support plan. Create an Azure support request

If contacted privately, provide the subscription and resource IDs, failure time, complete error details, and Activity Log correlation ID. Please do not post confidential or tenant-specific information publicly. Support options when a request cannot be opened

Thank You!
Sairam Reddy Rajamuri 0 Reputation points Microsoft External Staff Moderator

2026-10-23T04:56:11.2633333+00:00

Hello QuikPaperAI,

Did you get any chance to review the above response. Do let me know if you have any further queries.

Thank You!
Sairam Reddy Rajamuri 0 Reputation points Microsoft External Staff Moderator

2026-10-26T05:50:40.57+00:00

Hello QuikPaperAI,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank You!

Answer 1

Error 715-123420 with the “unusual activity” message requires an authorized Microsoft team to review and release the deployment restriction; changing the gpt-realtime deployment configuration will not clear it.

Your selected combination is supported: gpt-realtime version 2025-08-28 is available for global deployments in East US 2, so the stated model, version, region, and Global Standard deployment type are valid.^1^

Closely matched cases identify 715-123420 as a fraud-protection signal requiring review by the appropriate internal team. In resolved cases, Microsoft Support created a collaboration with the security team and the temporary backend block was remediated.^2^ Another Foundry case reports that Microsoft completed adjustments and instructed the customer to retry after one to two hours.^3^

Required escalation information

A Microsoft Q&A moderator or support engineer must initiate any private exchange; ordinary community respondents cannot open a private message or remove an account-level restriction. When contacted privately, provide:

Subscription ID and tenant ID
Azure OpenAI resource name and resource ID
Region: East US 2
Model/version: gpt-realtime / 2025-08-28
Deployment type and capacity: Global Standard / 1
Exact failure time: 22 October 2026, 02:11 UTC
Activity Log correlation ID and complete error text
Confirmation that resource creation and the GPT-4o-mini deployment succeeded
Confirmation that only this deployment failure has currently been observed

Do not post subscription, tenant, resource, correlation, or account identifiers publicly. Azure’s support procedure similarly advises against placing confidential information in public-facing details and requires selecting the affected subscription for account-specific investigation.^4^

Avoid repeatedly deleting and recreating resources while awaiting review. A closely matched Basic-plan case states that retries, region changes, or resource recreation do not release this type of block and records escalation to Microsoft for internal review.^5^

If no moderator escalation is offered

Technical support requires a qualifying support plan. From the affected Azure OpenAI resource, try:

Azure portal → Azure OpenAI resource → Support + Troubleshooting.
Enter error 715-123420 and select the affected resource.
Run any offered diagnostic, then select Create a support request.
Select the affected subscription and the closest Azure OpenAI / model deployment technical category.

Creating a ticket requires Owner, Contributor, Support Request Contributor, or a custom role containing Microsoft.Support/* at subscription scope.^4^

If the Basic plan still prevents submission:

Ask the tenant administrator or support-agreement owner whether the subscription can be linked to an existing support entitlement.^6^
If no entitlement exists, go to Azure portal → Help + support → Choose the right support plan to purchase or upgrade a plan.^7^

This is a technical, account-specific restriction, so Azure’s unlimited subscription-management support does not replace the required technical review.^4^

References