Word Online equations disappear

Question

Word Online equations disappear

A D 0

Environment: Word for the web, build 20261019.4, signed in with a school account.

Problem: Equations appear correctly while editing but are not printed or sometimes even preserved.

Steps to reproduce:

Create a new blank document in Word Online.
Insert → Equation, enter 2+2=4, and click Insert on page.
Equation appears, document is autosaved.
Select File → Print. The equation is missing.
Make a copy of the original document and open it. The equation is missing.
Download the original document as DOCX and open it in desktop Word. The equation is missing.
Export to pdf. The equation is missing.

0 comments

1 answer

Your answer

Answer 1

Hi A D,

Thank you for sharing the details and for providing clear steps to reproduce the issue.

Based on the detailed reproduction steps you provided, the issue does not appear to be limited to printing. Although the equation is visible during the editing session and the document indicates that it has been autosaved, it may not be properly preserved in the underlying document. This could indicate an issue with the equation feature in the current build of Word for the web.

As a temporary workaround, if your license includes access to the Word desktop application, open the document in the desktop app, insert the equations there, and save it before printing or exporting it to PDF.
I also recommend reporting the issue through Help > Feedback in Word for the web. Include the build number 20261019.4 and the reproduction steps you shared.

Since you are using a school account, you can also contact your school’s IT administrator. They can verify whether your assigned license includes access to the desktop applications and, if necessary, open a support request with Microsoft through the Microsoft 365 Admin Center to have the issue investigated further.

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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