Udemy OTP not hitting my email account

noobix 20 Reputation points
2026-10-21T17:59:50.6633333+00:00

For some months now, I have not really counted but I can recollect using my udemy account in April. Since then trying to log in is impossible. Even for the April I talked about, I tried the OTP a couple of times and I did not receive it and udemy asked for my password. This time I have not gotten that opportunity. I have tired tirelessly and also tried to search online if others using Microsoft account are facing the same issue. I found a complaint from 2024 and the response given, i could not relate to. Please respondent was talking about firewall rules which I did not understand because even if browser cache can cause this, I have tried with my phone also. Please I need to role out a product and I have purchased a course on udemy I need to get access to. Microsoft team should look into this. Less I forget its been a while I received any new course update. I can tell exactly because I normally delete those.

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments
Answer accepted by question author
Chloe-V 15,330 Reputation points Microsoft External Staff Moderator
2026-10-22T02:06:44.4533333+00:00

Hi @noobix

I understand how frustrating this must be, especially when you urgently need access to a course you have already purchased.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Since you are also no longer receiving course update emails from Udemy, please sign in to Outlook.com through a web browser and check the Junk Email, Deleted Items, and Other folders. Also review your blocked senders, inbox rules, forwarding settings, and available mailbox storage, as a full mailbox cannot receive new messages.

You may also add the Udemy sender address and domain to your Safe senders and domains list, then request a new OTP.

If no Udemy messages appear after completing these checks, please contact Udemy Support and ask them to verify the email address registered to your account and check whether their emails are being generated, rejected, or returned. Since the OTP is generated and sent by Udemy, Microsoft cannot access or resend the code from its side.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

Was this answer helpful?

1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.