i cant access my copilot ai after the update it is giving me age restriction

Question

i cant access my copilot ai after the update it is giving me age restriction

SARTHAK SATPUTE 0

so from last 1.5 years i was able to access microsoft copilot AI but after the latest update it is saying that copilot isn't available for your age group. why?!! eventough i am 17 i can access copilot ai as an teenager. then why is this happening

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Answer 1

Vikki-T 13,945 Microsoft External Staff Moderator

Hi SARTHAK SATPUTE,

I understand how confusing this must be, especially since Copilot worked normally before the recent update.

According to Microsoft, you must generally be at least 13 years old to use Copilot, although the minimum age may be higher in some countries or regions. Teenagers can use Copilot, but certain features may be limited.

Please check whether the correct date of birth and country or region are listed on your Microsoft account. If the information is correct, try signing out of Copilot and signing back in with the same personal Microsoft account. You may also test Copilot on the web to see whether the same age-restriction message appears there.

You can find Microsoft’s current information here: Microsoft Copilot for individuals: Copilot for young people

Could you also confirm whether you are signing in with a personal Microsoft account or a work or school account, and whether the restriction appears in the Copilot app, on the website, or both? Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 13,945 Reputation points Microsoft External Staff Moderator

2026-10-23T08:56:23.6933333+00:00

Hi SARTHAK SATPUTE,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
SARTHAK SATPUTE 0 Reputation points

2026-10-23T14:28:47.4933333+00:00

I tried it 3 times sir, but it is still saying microsoft chat is not available for you
SARTHAK SATPUTE 0 Reputation points

2026-10-23T14:32:51.19+00:00

I have my personal account and problem is occurring with copilot app and website both.
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator

2026-10-24T13:15:48.79+00:00

Hi SARTHAK SATPUTE,

Thank you for confirming that you are using a personal Microsoft account and that the same message appears in both the Copilot app and on the website.

Since the issue occurs on both platforms, it may be related to the age or regional information associated with your Microsoft account rather than the Copilot app itself. Please check that your date of birth and country or region are entered correctly on your Microsoft account. Do not change the date of birth to inaccurate information.

If those details are already correct, I recommend contacting Microsoft Support so that the support team can review the account-specific restriction.

Please avoid sharing your full date of birth, email address, or other personal account information publicly in this forum. Thank you so much for your cooperation.
Darshan V 15 Reputation points

2026-10-26T17:41:05.38+00:00

Hello I have the same problem sir,

i have an copilot plus laptop acer aspire 14 ai im [moderator's note: PII removed] i was able to use every feature app and in web now when i try to use copilot it says im not able to access it for my age even tho 1 I was able to use it till date
Darshan V 15 Reputation points

2026-10-26T17:42:31.11+00:00

Please help me out I am also a robotics student who need these software thats one of the reason my dad bought it as it has an NPU which is for AI,Kindly undersatnd me and help me out
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator

2026-10-28T11:31:20.2+00:00

Hi Darshan V,

I understand why access to Copilot is important for your robotics studies.

Please note that having a Copilot+ PC and an NPU does not automatically determine access to the Copilot service. Since the restriction appears on both the app and website, please ask a parent or guardian to help check the date of birth, country or region, and Microsoft Family settings associated with your Microsoft account.

If these details are correct and the restriction remains, please contact Microsoft Support, as an account-level restriction cannot be reviewed through this user-to-user forum.

Please do not share your full date of birth, email address, or other private account details publicly.
Darshan V 15 Reputation points

2026-10-28T17:11:16.2466667+00:00

From india year of birth [moderator's note: PII removed]
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator

2026-10-29T10:51:16.2033333+00:00

Hi Darshan V,

Thank you for clarifying. For your privacy, please avoid sharing any further personal details about your age or account publicly.

Please ask a parent or guardian to help verify that the date of birth and country or region saved in your Microsoft account are correct, and to review any Microsoft Family settings associated with the account. Please do not change the date of birth to inaccurate information.

If all details are correct but Copilot remains unavailable on both the app and website, please contact Microsoft Support with a parent or guardian, as this may require an account-level review that cannot be performed through this user-to-user forum.
SARTHAK SATPUTE 0 Reputation points

2026-10-29T17:29:35.9466667+00:00

Vikki-T Sir, I did everything but nothing changed at all I am a class 12th student and I need copilot cause I have asked and saved all my notes and other stuff in it and in next 3 months my competative exam is there.So please do something fast.
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator

2026-10-30T12:39:24.01+00:00

Hi SARTHAK SATPUTE,

I can understand how frustrating wwhen the issue remains unresolved, especially as you rely on the notes and other study materials saved in Copilot for your upcoming exam.

Unfortunately, this is a user-to-user support forum, so moderators and contributors cannot access your account, remove an age-related restriction, or restore access to your Copilot history. Since you have already completed the suggested checks and the restriction continues on both the app and website, please contact Microsoft Support for an account-level review.

When contacting Support, explain that Copilot became unavailable because of an age-related restriction on both the app and website, and that you need access to study materials saved in your Copilot history. If possible, please ask a parent or guardian to assist you with the support request.

I understand that this is time-sensitive, but please avoid sharing your date of birth, email address, or other private account information publicly on the forum.