Azure Artifact Signing identity verification fails with tokenError - CosmosDB conflict

Hello,

We are experiencing a technical issue during the identity verification process for Azure Artifact Signing.

Our company has successfully created an Artifact Signing account under the Basic plan, hosted in the North Europe region.

We submitted an Organization Identity Validation request, which currently shows the status "Action Required".

When our authorized representative attempted to complete the identity verification, we encountered the following issues:

1. Initially, a "Session Conflict" error appeared during authentication.

After attempting the verification again, the process failed with the following error:

Error Code: tokenError

Error Details: "The server cannot fulfill the request due to a server conflict. The targeted resource in CosmosDB already exists."

Date of error: October 20, 2026.

The issue persists and prevents us from completing the identity verification process.

We would appreciate your assistance with the following:

Identifying the cause of this CosmosDB conflict.

Resetting or resolving the affected verification session, if necessary.

Allowing our representative to complete identity verification without deleting the existing organization validation request.

We have not deleted or recreated the validation request, to avoid further complications.

Could you please advise how we can resolve this issue or escalate it to the appropriate Artifact Signing / Microsoft Entra Verified ID support team?

Thank you for your assistance.Hello,

We are experiencing a technical issue during the identity verification process for Azure Artifact Signing.

Our company has successfully created an Artifact Signing account under the Basic plan, hosted in the North Europe region.

We submitted an Organization Identity Validation request, which currently shows the status "Action Required".

When our authorized representative attempted to complete the identity verification, we encountered the following issues:

Initially, a "Session Conflict" error appeared during authentication.

After attempting the verification again, the process failed with the following error:

Error Code: tokenError

Error Details:
"The server cannot fulfill the request due to a server conflict. The targeted resource in CosmosDB already exists."

Date of error: October 20, 2026.

The issue persists and prevents us from completing the identity verification process.

We would appreciate your assistance with the following:

Identifying the cause of this CosmosDB conflict.

Resetting or resolving the affected verification session, if necessary.

Allowing our representative to complete identity verification without deleting the existing organization validation request.

We have not deleted or recreated the validation request, to avoid further complications.

Could you please advise how we can resolve this issue or escalate it to the appropriate Artifact Signing / Microsoft Entra Verified ID support team?

Thank you for your assistance.