Cannot reset Microsoft account password, unable to receive SMS verification code, recovery form failed

Max Rundstedt 20 Reputation points
2026-10-21T08:39:32.98+00:00

Issue discription:
Can't log in to another microsoft account with no backup email set
I forgot the password of that Microsoft account and unable to receive SMS security codes, it says: "That method isn't working right now. Please try another way to verify it's you". I have submitted the account recovery form (ACSR) multiple times, but all submissions were rejected.

Email me if microsoft account and phone number are needed.

Thank you.

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments
Answer accepted by question author
GsN5034 - IA 79,510 Reputation points Independent Advisor
2026-10-21T09:38:56.6833333+00:00

Hello,

Microsoft is phasing out SMS-based phone verification. As a result, you may no longer be able to add or use a phone number for two-factor authentication (2FA) or account recovery.

Microsoft to stop sending SMS codes for personal accounts

So, since you’ve forgotten your account password, you’ll need to use another verification method, such as a recovery email address or an authenticator app to verify your identity.

If you don’t have access to any other verification methods, you’ll need to replace your security information. To do this, you must first verify your identity with Microsoft by completing the account recovery form.

Account recovery Unsuccessful

User's image

Note:

If you remove all of your previous security information and replace it with something new, your account will be put into a restricted state for 30 days.

When filling out the recovery form, remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. This will improve the chances of account recovery. Once verified, you will be given the option to update your security info, which takes 30 days to take effect.

Was this answer helpful?

1 person found this answer helpful.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-10-21T08:39:57.6766667+00:00

    For a personal Microsoft account, the supported recovery paths in this situation are limited:

    1. Use the sign-in helper tool first. It checks the account state and guides the next recovery step.
    2. If SMS is not working, do not keep making repeated code requests. Microsoft may temporarily stop sending codes after unusual activity or excessive requests.
    3. If the phone number on the account is a VOIP number, it cannot be used for sign-in or verification codes. A mobile phone number is required.
    4. If no backup email or other security method is available, use the account recovery form again and provide the most accurate details possible. Results are sent to the working contact email entered in the form within 24 hours, and the form can be retried up to two times per day.
    5. If the account still shows verification options that are inaccessible, select I don't have any of these during sign-in and follow the prompts to replace security info. If all security info is replaced, there is a 30-day wait before sign-in is allowed again.
    6. If the username is not being recognized, verify the exact email domain and spelling, including country-specific domains such as .com vs .co.uk, and try any alternate alias or phone number that may be on the account.
    7. Microsoft support agents cannot send password reset links, send verification codes, or change account details for this scenario.
    8. If self-service recovery still fails, use Microsoft Support through Contact Support and choose the account recovery path, but account ownership still must be verified through the supported recovery process.

    Important: do not post account details or phone numbers in the request.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.