Why do some messages diplay in preview and others do not in New Outlook

Question

Why do some messages diplay in preview and others do not in New Outlook

Vintage55 5

Recently I started using the New O\utlook Programme which appeared to work well, but of late I vae this issue where some messages display in preview and others do not only header and footer info. I have researched this issue the throughout Web but have subsequently not been able to resolve the issue. Ensured correct layout Settings. Repaired, and reset Outlook. Uninstalled restarted my computer downloaded and installed Outlook.

Paused Antivirus from checking emails.

See screenshots attached. User's image

Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-10-21T12:58:11.6533333+00:00

Hello Vintage55,

Welcome to Microsoft Q&A forum.

It seems like your photo is not sent yet, can you please check again? Also, may I know if there are any common points between the affected emails?

I'm waiting for your reply.
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator

2026-10-21T13:48:11.2133333+00:00

Unfortunately, your screen shot failed to upload. You can paste in a picture, or you can use the icon to browse for a saved image file. Remember that you must also confirm by clicking the Insert image icon before you post your message.
Vintage55 5 Reputation points

2026-10-21T23:00:25.06+00:00

There are no common points in the emails, that is some shopping sites load and some don't even from the same sender.

Imgae has been uploaded and checked.
Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-10-22T13:35:40.83+00:00

Hello Vintage55,

Thanks for replying.

Can you please try to double click the affected email and also try to open it on the web to see if the content appears? Based on what I see here, this seems like the reading pane instead of the preview.
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator

2026-10-22T13:37:35.2933333+00:00

I see that you managed to add the screen shot. Thanks.

Answer recommended by moderator

0 additional answers

Your answer

Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-10-21T12:58:11.6533333+00:00

Hello Vintage55,

Welcome to Microsoft Q&A forum.

It seems like your photo is not sent yet, can you please check again? Also, may I know if there are any common points between the affected emails?

I'm waiting for your reply.
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator

2026-10-21T13:48:11.2133333+00:00

Unfortunately, your screen shot failed to upload. You can paste in a picture, or you can use the icon to browse for a saved image file. Remember that you must also confirm by clicking the Insert image icon before you post your message.
Vintage55 5 Reputation points

2026-10-21T23:00:25.06+00:00

There are no common points in the emails, that is some shopping sites load and some don't even from the same sender.

Imgae has been uploaded and checked.
Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-10-22T13:35:40.83+00:00

Hello Vintage55,

Thanks for replying.

Can you please try to double click the affected email and also try to open it on the web to see if the content appears? Based on what I see here, this seems like the reading pane instead of the preview.
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator

2026-10-22T13:37:35.2933333+00:00

I see that you managed to add the screen shot. Thanks.

Answer 1

Vintage55 5

After following another set of instructions I found on the web, such clearing cache.

Close Outlook and delete or rename the local cache folders by pressing Win + R and navigating to %localappdata%\Microsoft\Olk and %localappdata%\Microsoft\OneAuth. Delete folders in these locations.

I did another Outlook uninstall and then dowload Outlook and re-installing it all has been fixed.

Vintage55 5 Reputation points

2026-10-22T23:24:17.7733333+00:00

Issue Solved
Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-10-24T13:52:59.87+00:00

Hello Vintage55,

Thanks for letting me know.

If you have any other questions. Feel free to ask.