Artifact Signing organization validation still In Progress after additional documents uploaded

Open the validation’s detailed view and complete any pending email-verification link; if no email action is pending, submit an Azure Support request because only a case-specific review can confirm receipt of the October 14 upload, outstanding checks, and the remaining timeline.

Check for a pending email-verification step

1. In the Azure portal, open Artifact Signing account → Objects → Identity validations.
2. Select the OPG4 LLC validation and inspect its detailed status rather than relying only on the account overview.
3. Check the primary email address entered on the request, including spam, quarantine, and mail-security logs, for an Artifact Signing verification message.
4. If an unexpired verification link exists, open it and complete verification.

An organization request can return to In Progress after individual/email verification while organizational review continues. If more documents are required, the documented behavior is for the status to change to Action Required and an email to be sent.^1^ A closely matching case also found that email verification was outstanding despite the overview showing only In Progress.^2^

If no action is shown in the detailed view

The portal state does not provide enough information to confirm backend receipt of the uploaded document or identify the remaining checks. Create an Azure Support request from the portal and ask for a status review of the existing validation. Artifact Signing documentation identifies Azure Support and Microsoft Q&A with the Artifact Signing tag as the supported assistance channels; it also states that duplicate requests do not help and validations cannot be expedited.^3^

Useful information to include in the private support request:

• Identity Validation ID
• Azure subscription ID and Artifact Signing account/resource name
• Organization name
• Current status: In Progress
• Additional-document upload date: October 14, 2026
• Screenshot showing the upload and current detailed status
• Primary and secondary email domains
• The three requested confirmations:
  1. Was the uploaded document received and attached to the validation?
  2. Are any checks, email verification, or documents still outstanding?
  3. Is a case-specific completion estimate available?

Do not post subscription, validation, tenant, or account identifiers publicly in Q&A. If Azure technical-ticket creation is unavailable under the support plan, use Microsoft Q&A for general escalation guidance, but wait for an explicitly provided private channel before sharing identifiers.

The documented 1–20 business-day range specifically covers identity-validation renewals and notes that additional-document review can be required.^4^ It does not guarantee the same completion window or an exact date for this initial/additional-document review. As of October 21, only five weekdays have elapsed since October 14, excluding any applicable holidays.

Only if the details require email verification

If the verification email cannot be found after checking spam, quarantine, and filtering, the official remedy is to delete the current validation request and submit a new one. If the link is more than seven days old or reports that it expired, it cannot be resent for the same request; a new validation request is required.^3^

Do not create a duplicate while the existing request remains active merely to accelerate review. Replace it only when the detailed status establishes the missing/expired-email condition described above.

References

1. Quickstart: Set up Artifact Signing
2. Artifact signing: identity validation takes very long - Microsoft Q&A
3. Artifact Signing FAQ
4. Renew or delete Artifact Signing Identity Validations