Error managing onedrive access

Manage the folder’s permissions on OneDrive.com while the File Explorer command is failing, using the personal Microsoft account that owns the folder.

Manage access in OneDrive on the web

1. Sign in to OneDrive.com with the personal Microsoft account that owns the shared folder.
2. Select Shared in the left pane and locate the folder. If it is your own folder, you can also locate it under My files.
3. Select only that folder.
4. Select Information in the upper-right corner to open the Details pane.
5. Under Has Access, select Manage access.
6. Make the required change:
   • Remove a sharing link by selecting the X beside it, then Remove link.
   • Open the link’s dropdown to change its password or expiration date.
   • To replace an edit link with a view-only link, or vice versa, delete the existing link and create a new one with the required permission; an existing sharing link cannot be converted between edit and view. ^1^

Only the folder owner can stop or change its sharing permissions. If this folder was merely shared with your account, the owner must make the change. ^2^

If the web method works but File Explorer still fails

That isolates the problem to the Windows OneDrive integration rather than the folder’s cloud permissions. Reset the OneDrive sync app:

1. Press Windows+R.
2. Run:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

3. If Windows cannot find it, try:

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

4. If that path is also unavailable, try:

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

5. Open Start, search for OneDrive, and start the desktop app.
6. After synchronization completes, right-click the folder in File Explorer and try Share again.

A reset does not delete cloud files, but it resets OneDrive settings, disconnects sync connections, and performs a full synchronization. Any previously selected folder-sync choices may need to be configured again. ^3^

If OneDrive.com also produces the error

A correlation ID by itself does not identify the error or its cause. Contact Microsoft Support for the personal account and provide:

• The correlation ID
• The date and exact time the failure occurred, including time zone
• The complete error text or a redacted screenshot
• Whether the failure occurs on OneDrive.com as well as File Explorer
• The action attempted under Manage access

The personal-account support section provides Contact Microsoft Support → Get Help for technical issues. ^2^

References

1. [Share with specific people](https://support.microsoft.com/onedrive/share-files-and-folders-in-microsoft-onedrive#manage-sharing-permissions-in-onedrive)
2. [OneDrive, SharePoint](https://support.microsoft.com/onedrive/sharepoint/manage-sharing-and-permissions-in-onedrive-and-sharepoint)
3. Reset OneDrive | Microsoft Support