Use another phone or computer to open https://account.microsoft.com/devices/recoverykey, sign in with the Microsoft account used on the locked PC, and enter the 48-digit recovery key whose Key ID matches the one displayed on the BitLocker screen.
A hardware change can cause BitLocker to request recovery even though the drive was working previously.^1^
Retrieve and match the key
- On the BitLocker screen, write down the first eight digits of the recovery key ID.
- On another device, open: https://account.microsoft.com/devices/recoverykey
- Sign in using the same Microsoft account used to set up or sign in to this PC.
- If several keys appear, match the listed Key ID to the ID displayed on the locked computer.
- Enter the corresponding 48-digit recovery key on the BitLocker screen.
The Key ID is only a label for identifying the correct key—it is not the number that unlocks the drive.^1^
If the key is not in that account
Check these supported locations:
- Another person’s Microsoft account: If someone else originally configured the PC or enabled BitLocker, the key may be under that person’s account.
- Work or school account: Visit https://aka.ms/aadrecoverykey, sign in, select Devices, expand the relevant device, and choose View BitLocker Keys. For a company-managed computer, contact IT and provide the displayed Key ID.
- Printed copy: Check paperwork stored when the computer or BitLocker was configured.
- USB drive: Connect any USB drive on which the key may have been saved. If it contains a text file, read it using another computer.^1^
If no recovery key can be found
Microsoft Support cannot retrieve, recreate, or bypass a missing BitLocker recovery key. The remaining option is to reset or reinstall Windows, which removes the files on the encrypted drive.^1^
Do not format or reset the computer until every possible account, printed copy, and USB backup has been checked.
References