Windows protected print mode

Question

Windows protected print mode

jay dee 20

I haven't set up Protected Print Mode, but since the latest software update I can't see my scanner. My printer is still working, but it isn't Mopia and therefore under Protected Print Mode, I wouldn't be able to see it. However, when I go to Turn Off Protected Print Mode, the only option is to Set Up. Implying that Protected Print Mode isn't Set Up.

Has anyone else experienced this problem ?

Do I need to go out and buy a new Printer ?

0 comments

Answer accepted by question author

Hendrix-V 20,785 Microsoft External Staff Moderator

Hi jay dee,

Since Windows Protected Print Mode shows Set up, it appears to be disabled. As the printer works but the scanner is missing, please check whether Windows can rediscover the scanner:

Go to Settings > Bluetooth & devices > Printers & scanners.
Select Add device next to Add a printer or scanner.
If your multifunction printer is already listed, select it and check whether Scanner settings appears.

If it remains missing, check the manufacturer's website for updated scanning software or a scanner driver for your exact model and Windows version.

I hope this points you toward restoring the scanning function while keeping your existing device.

jay dee 20 Reputation points

2026-10-21T13:09:22.71+00:00

THANKS

THERE WAS AN UPDATE FOR THE SCANNER DRIVER. INSTALLED IT AND CAN NOW SEE THE SCANNER,
Hendrix-V 20,785 Reputation points Microsoft External Staff Moderator

2026-10-21T23:35:11.96+00:00

Hi jay dee,

I'm relieved to know that everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively.

Thank you for accepting my answer since accepting it helps others with similar concerns can find useful information.

1 additional answer

Your answer

jay dee 20 Reputation points

2026-10-21T13:09:22.71+00:00

THANKS

THERE WAS AN UPDATE FOR THE SCANNER DRIVER. INSTALLED IT AND CAN NOW SEE THE SCANNER,
Hendrix-V 20,785 Reputation points Microsoft External Staff Moderator

2026-10-21T23:35:11.96+00:00

Hi jay dee,

I'm relieved to know that everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively.

Thank you for accepting my answer since accepting it helps others with similar concerns can find useful information.

Answer 1

Ivan B 126.9K Independent Advisor

Hi,

Could you tell me the printer model?

Is it connected via USB or network?

Are you unable to install the printer (including the scanner) while "protected print mode" is enabled?

You can disable protected print mode by going to Start > Settings > Bluetooth & devices > Printers & scanners > Windows protected print mode.

You can turn it off in order to reconfigure the printer.

Thanks

jay dee 20 Reputation points

2026-10-21T12:56:11.6633333+00:00

Printer is HP 1050 j410 and isn't listed as Mopia. It's connected via USB

The printer is installed and working as a printer

Protected Print mode isn't enabled, the option is "Set Up"
Ivan B 126.9K Reputation points Independent Advisor

2026-10-21T20:40:39.8566667+00:00

Hii,

Well, if you would like to use the printer's own HP Scan software—in addition to the Windows tools—follow this procedure. Disconnect the printer's USB cable and follow the procedure below:

To do this, go to start menu > Settings > Bluetooth & devices > Printers > Select HP 1050 j410 and click Remove devices. Download the HP OfficeJet 4655 printer driver, run it as administrator, and follow the instructions.

https://support.hp.com/us-en/drivers/hp-deskjet-1050-all-in-one-printer-series-j410/4027462

While this is not a Microsoft website, it is the official site of [Deskjet 1050/ HP].

Please consider rating the question (accepting the answer or not) and visiting the Microsoft Q&A community if you have further questions.

Thanks.