Fix Co-pilot

Since Repair has already failed, reset the Copilot app; Microsoft documents Reset as the next Windows app-recovery action when Repair does not resolve the problem.^1^

1. Reset Copilot

Reset is more extensive than Repair and can clear the app’s locally stored settings.

• Windows 11: Settings → Apps → Installed apps → Copilot → … → Advanced options → Reset
• Windows 10: Settings → Apps → Apps & features → Copilot → Advanced options → Reset

Afterward, open Copilot, sign in again if requested, and check whether content loads.

2. Diagnose the connection

If Reset does not help, run the dedicated connectivity test:

1. Open Start, search for Get Help, and launch it.
2. Enter Copilot connectivity troubleshooter in its search box.
3. Run the troubleshooter and apply any recommended remedy.

This checks for firewall rules and other blockers that can prevent Copilot from connecting.^2^

If possible, also open Copilot in a browser. If the browser version works on the same PC and network, the failure is isolated more closely to the Windows app or its session rather than general Copilot connectivity.

3. Uninstall and reinstall Copilot

If the troubleshooter finds nothing and the app still cannot load content:

1. Uninstall Copilot:
   • Windows 11: Settings → Apps → Installed apps → Copilot → … → Uninstall
   • Windows 10: Settings → Apps → Copilot → Uninstall
2. Reinstall Microsoft Copilot from the Microsoft Store.
3. Open it and sign in with the same personal, work, or school account previously used.

Microsoft explicitly supports removing and reinstalling the Windows Copilot app.^3^

If “content” means previous chats are missing

Confirm that Copilot is using the same account and sign-in method as before. During migration to the updated Copilot app, chats and other content can take time to move, and personal and work/school accounts remain separate.^4^

If the error remains after Reset, a successful connectivity test, and reinstallation, report it from Copilot:

… → Send feedback → Report a problem

Include when the issue began, the Windows version, whether Copilot works in a browser, and a screenshot of “unable to load content.”^4^

References

1. Repair apps and programs in Windows | Microsoft Support
2. Copilot troubleshooters | Microsoft Support
3. Welcome to Copilot on Windows
4. Troubleshoot your content in the updated Copilot app