Chats in Sidebar Failing to Upload after Syncing

Patricia Kent 0 Reputation points
2026-10-20T15:36:46.5233333+00:00

My Copilot chats were syncing today. The chat I want reappeared in the sidebar and I received a message saying 'Your chats are now ready'. However, this specific chat still fails to load. I have signed out and back in, restarted Copilot, and restarted my laptop. The conversation appears in the sidebar but opening it results in a loading failure.

Microsoft Copilot | Windows Copilot | App
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  1. AI answer

    2026-10-20T15:37:02.4566667+00:00

    For a Copilot chat that reappears in the sidebar after syncing but still fails to open, the supported steps are:

    1. Verify the same account is signed in everywhere the chat is being checked.
    2. Restart Copilot again by fully closing the app and reopening it.
    3. If the chat still does not load, allow more time and try again later. Content moves can take time to complete, and devices can temporarily show different chat states while syncing finishes.
    4. If the issue continues, report it from the Copilot app:
      • Select the ellipsis (…) in the upper-right corner.
      • Select Send feedback.
      • Select Report a problem.
      • Include when the problem started, the device and operating system, and a screenshot.

    A related supported limitation is that if content appears in the sidebar but remains blank or does not open, there might not be a user-side recovery path. If the same chat does not load after sign-out/sign-in and app restart, submit feedback so the issue can be investigated.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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