Channels not showing in Teams - (NOT HIDDEN)

Since the channels show up under Manage Channels but you can’t open them, it sounds like more than just a hidden channel, especially since you’ve tried the desktop app, mobile app, and browser.

I’d try signing out and back in, then check whether you can access the channels through Teams on the web using a private browser window. It’s also worth asking another owner of the Team to see if they can access the same channels.

Hello Emmajane,

If the channels are private, as a team owner you can create channels, but you are no longer able to access them because of below reason. When a private channel is created, the owner can still see that the private channel exists within the team, identified by a lock icon, but they cannot access its content unless they are explicitly added as a member of that private channel. The team members who are not part of the private channel will not see it at all.

Even though you are not a team member, as a team owner you can still view limited information about the private channel, including:

• Private channel name
• Private channel owner list
• Private channel last activity time stamp

To be able to manage the private channels, I suggest adding yourself as a member to view these private channels. Here are two methods you can regain access to those private channels:

• Ask a current member or owner of the private channel to add you as a member.

Once added, ask them to promote your role to Owner inside that private channel.

• Login to https://admin.teams.microsoft.com/

Navigate to Teams in the left-hand menu. Click on Manage Teams. Search and select the required Team. Go to the Channels tab. Select the desired Private or Shared Channel. Select Add.

Note: To be able to access Teams admin center you must have admin credentials. If you do not have, you can reach out to the IT support team to assist apply this.

In case the solution does not work please provide the following information:

• Channels which you con not access are they Private channels?
• Is another teacher or user currently listed as the owner of each private channel so that he can add you as a member?
• Were the channels recently removed from and then re-added to the parent Team?

With this I can investigate the issue further.

Looking forward to hearing from you.

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