accepting credit card

Update the payment method in your personal Microsoft account, ensuring its billing address and region match the card; if checkout still fails, use another payment option offered by Microsoft Store or contact Microsoft Store purchase support.

1. Correct the card details

1. Open the Microsoft account Payment options page and sign in with the same personal Microsoft account used in Microsoft Store.
2. Add the card again using Add a new payment method.
3. Enter the cardholder name, billing address, expiration date, and security code exactly as recorded by the card issuer.
4. If the postal code is rejected, try it both with and without spaces. The saved method should then appear during checkout.^1^

Also check for overdue subscription payments, an account suspension, or antivirus software blocking the payment-confirmation window.^2^

2. Check for a country or region mismatch

The Microsoft account/Store region and the card’s billing country should correspond. Change the region only if it is genuinely incorrect or you have moved long-term—Store content and account balances can be region-specific and balances do not transfer between regions.^3^

• Windows 11: Start > Settings > Time & language > Language & region > Country or region
• Windows 10: Start > Settings > Time & language > Region > Country or region
• In the Microsoft account dashboard: Your info > Edit profile info > Country or region

If the card is explicitly declined, ask the card issuer whether the card is active and whether the Microsoft transaction or international/online transactions are being blocked.

3. Use another offered payment method

At HEVC Video Extensions checkout, select Change or Add a payment method and use another option displayed for your region, such as a debit card or PayPal. Available methods vary by location; Microsoft Store supports credit cards, debit cards, PayPal, and other region-dependent options.^4^

As another option, redeem a Microsoft gift card at the Redeem page and try paying from the resulting Microsoft account balance if that balance is offered for this app at checkout in your region.^5^

4. Escalate a persistent checkout failure

If none of the available payment methods works, contact Microsoft purchase support. On the support page, choose the personal account route, describe the issue as “Microsoft Store payment declined for HEVC Video Extensions,” and use the offered chat or sales-support option.^6^

Include:

• The exact error message or code
• Whether the card is rejected while being added or only at checkout
• Your country/region
• Whether the bank sees or blocks the attempted transaction

Do not post your complete card number, security code, or other payment credentials publicly.

References

1. [Work account](https://support.microsoft.com/accounts-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account#how-to-add-a-new-payment-method-to-your-microsoft-work-account)
2. Troubleshoot buying issues with Microsoft Store | Microsoft Support
3. Change your country or region in Microsoft Store | Microsoft Support
4. How to buy from the Microsoft Store | Microsoft Support
5. Add money to your Microsoft account | Microsoft Support
6. Contact Microsoft customer support | Microsoft Support