No telephone customer assistance?

Microsoft telephone assistance is generally offered as a callback requested through the Get Help app, with availability depending on the product, issue, subscription, and support hours.^1^

Request a Microsoft support callback

1. Open Start, type Get Help, and open the app.
2. Sign in with your personal Microsoft account if prompted.
3. Describe the Windows or updating problem.
4. If the suggested troubleshooting does not resolve it, select Contact Support.
5. Choose the affected product—such as Windows—select the appropriate technical-support category, and then select Confirm.
6. Choose Provide your phone number and a support agent will call you.

You should receive a request number and then a return call. If that choice is missing, use Chat with a support agent in your web browser or try again during operating hours; contact choices vary by product, scenario, subscription, and time.^1^

About the Quick Assist session

Quick Assist allows another person to view your screen and, after you separately approve control, operate your PC. You can stop control by selecting Cancel control, or end the session by selecting Leave.^2^

Only permit this when you initiated contact through an official Microsoft support channel and the support agent supplied the Quick Assist code.

If the “technician” contacted you unexpectedly, appeared through a pop-up, or gave you a phone number in an error message:

• End Quick Assist immediately.
• Do not provide passwords, verification codes, payment details, or further access.
• Do not call the displayed number. Genuine Microsoft error messages do not include telephone numbers, and Microsoft does not proactively contact users to offer unsolicited technical support.^3^
• If sensitive information was disclosed or unknown software was installed, change affected passwords from another trusted device, review financial accounts where applicable, and run a Windows Security scan.

Downloading Quick Assist from the Microsoft Store confirms that the app is legitimate; it does not by itself verify the person using it.

References

1. Get Help for Microsoft personal account users | Microsoft Support
2. Solve PC problems remotely using Quick Assist | Microsoft Support
3. Avoid and report Microsoft technical support scams | Microsoft Support