Outlook client is managing my hotmail.com mailbox. No spam being sync

Hi @hauld

I understand that classic Outlook continues receiving messages from your Hotmail account, but the Junk Email folder is no longer synchronizing and you cannot access the account through a browser.

The browser access issue should be addressed first. Classic Outlook may continue working with an existing authentication token, so receiving messages there does not necessarily confirm that your password is still being accepted.

Please try the following:

• Open a private or InPrivate browser window and access Outlook.com. Make sure you enter the ******@hotmail.com address.
• If access is still denied, use the Microsoft account sign-in troubleshooter. The Hotmail password is the same as the Microsoft account password, and unusual activity may temporarily block browser access.
• After restoring access, check whether messages appear in the Junk Email folder online.
• In classic Outlook, select File > Account Settings > Account Settings and confirm that the Hotmail address is configured as an Outlook.com account. Using an incorrect account type can prevent messages and folders from synchronizing correctly.
• Select the Junk Email folder and press Shift + F9 to synchronize that folder.

Please do not remove the account from Outlook until you have successfully restored browser access, as you may be unable to add it again.

Please feel free to let me know if you have any further updates, thanks.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.