Updating my windows laptop

Shakeera Jefferson 0 Reputation points
2026-10-19T14:46:51.09+00:00

to windows 10. Its stuck in windows 6. My computer isn't working properly

Windows for home | Windows 10 | Install and upgrade
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  1. Sumit 44,966 Reputation points Volunteer Moderator
    2026-10-19T15:21:15.5833333+00:00

    Hi,

    It must be Windows 7.

    Please supply the following Information.

    Right-click the Start button and Choose the Run option

    Type in msinfo32

    Press enter.

    Take a screenshot of the System Summary window and post it in the next reply.

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  2. AI answer

    2026-10-19T14:47:11.3433333+00:00

    If the Windows 10 upgrade is stuck and the PC is unstable, use this order of recovery and repair:

    1. If the upgrade is stuck at a high percentage, restart the upgrade from the local setup files:
      • Open C:\$GetCurrent\Media
      • Open the Setup file
      • When the upgrade restarts, on Get important updates, select Not right now, then select Next
      • Finish the upgrade
    2. After the upgrade completes, install updates:
      • Go to Start > Settings > Update & Security > Windows Update
      • Select Check for updates
      • Install all available updates
      • Restart the PC even if Windows does not ask for a restart
    3. If Windows Update is failing or stuck, run the Windows Update troubleshooter:
      • Go to Start > Settings > Update & Security
      • Select Troubleshoot > Additional troubleshooters
      • Select Windows Update > Run the troubleshooter
    4. If system files are damaged, repair them:
      • In the taskbar search box, type command prompt
      • Select Run as administrator
      • Run: 
             DISM.exe /Online /Cleanup-image /Restorehealth
      • After it completes successfully, run: 
             sfc /scannow
      • Wait for the scan to reach 100%, then try Windows Update again
    5. If the PC became unusable after the update and normal Windows does not work properly, enter Windows Recovery and try System Restore:
      • Restart the device 3 to 5 times until Windows Recovery opens
      • Select Troubleshoot > Advanced options > System Restore
      • Choose a restore point from when the PC was working correctly
    6. If update downloads are corrupted, reset Windows Update files. Warning: this deletes the current update cache and forces Windows to download updates again.
      • Press Win + R, type services.msc, and press Enter
      • Right-click Windows Update and select Stop
      • Go to C:\Windows\SoftwareDistribution
      • Delete all files and folders inside
      • Go back to Services, right-click Windows Update, and select Start

    If the device is also low on storage, Windows 10 upgrade needs at least 16 GB free space for 32-bit or 20 GB for 64-bit.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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