unable to install remarkable on my desktop

First confirm that the PC uses 64-bit Intel or AMD Windows 10/11, because the reMarkable desktop app cannot be installed on Windows ARM devices.

1. Check whether the PC is supported

1. Open Start → Settings → System → About.
2. Check:
   • System type must show a 64-bit operating system.
   • Processor/System type must not mention ARM, ARM64, or Snapdragon.
   • Windows must be Windows 10 version 1809 or newer, or Windows 11.

The reMarkable desktop app requires 64-bit Windows 10 version 1809 or newer and does not support ARM-based Windows computers.^1^

If the computer is ARM-based—common with some Surface Pro X, Snapdragon, and Copilot+ PCs—the Windows desktop app is not supported. Use reMarkable’s other supported access options instead.

2. Replace the installer and check security software

If the PC meets those requirements:

1. Delete the installer currently in Downloads.
2. Sign in at my.remarkable.com and download a new copy from Devices and Apps → Desktop app.^2^
3. Open Windows Security → Virus & threat protection → Protection history.
4. Look for an item blocked or quarantined at the same time as the installation.
5. If reMarkable’s installer was blocked, allow or restore only that verified file and add the reMarkable app to the antivirus allowlist. Third-party antivirus software may have a separate quarantine page. reMarkable identifies antivirus quarantine as a possible installation problem.^3^
6. Right-click the newly downloaded installer and select Run as administrator.

On a managed work or school computer, administrator credentials may be required. If they are unavailable, ask the organization’s IT administrator to install or approve the app.^4^

3. Clear an incomplete previous installation

The message can also occur when part of an earlier installation remains registered.

Windows 11

1. Open Start → Settings → Apps → Installed apps.
2. Find reMarkable.
3. If Advanced options is available, select it and try Repair.
4. If Repair is unavailable or fails, select Uninstall.
5. Restart the computer.
6. Run the newly downloaded installer again.

Microsoft documents Repair, Reset, and uninstalling from Installed apps for incomplete or damaged desktop-app installations; not every desktop app exposes every option.^5^

Windows 10

Use Microsoft’s Program Install and Uninstall troubleshooter from the same support page. Select:

1. Uninstalling if reMarkable appears as an existing or incomplete installation.
2. Remove the reMarkable entry.
3. Restart Windows.
4. Run the new installer.

The troubleshooter is designed to repair corrupted installation registry keys and incomplete uninstall data that can prevent a program from being installed or updated.^5^

If the error remains, contact reMarkable support and include the exact Windows edition/version, processor type, whether it is a managed PC, and a screenshot of the complete error message.

References

1. Technical requirements - support.remarkable.com
2. Where can I find the reMarkable desktop app?
3. Knowledge: Desktop app - support.remarkable.com
4. Desktop app - reMarkable
5. [Windows 11](https://support.microsoft.com/windows/deployment/install-upgrade/fix-problems-that-block-programs-from-being-installed-or-removed#summary)