My email and password doesn't work anymore

Question

My email and password doesn't work anymore

tom raymond 0

As the title says, Microsoft doesn't recognise my email even though I used it every day, I believe a hacker changed my account's email, password, and recovery email. Which I found that it's extremely annoying that Microsoft allows you to change the user of Microsoft account.

I tried contacting Microsoft support about this through the sign-in helper, account recovery form, and the username recovery page, but none of them worked.

Is there any way to get it back? This account is important to me because it's linked to my paid Microsoft app.

I'm looking forward for the help ASAP, Thanks in advance

Regards, Tom

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1 answer

Your answer

Answer 1

Welcome tom raymond,

I’m sorry you’re dealing with this, especially since the account is connected to a paid Microsoft product.

For faster and more specialized assistance, I kindly recommend reaching out to Live Chat Support. Support agents are available to help you troubleshoot the issue in real time and provide more in‑depth guidance. Please follow the steps below to connect with Live Chat Support.

Visit the Microsoft Support contact page: Contact - Microsoft Support
In the search bar provided on the page, type "my email and password doesn't work anymore" and press Enter.
Click on Ask Our Support Assistant
When the chat box appears, type " I want to talk to Live chat agent"
After that, click Contact support
When prompted to select your product or service, choose "Other Products".
For the category, choose "Manage account security".
Look for and click on "Chat with a support agent in your web browser".
Explain your situation clearly: Be concise but provide all the relevant details.

Disclaimer: Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.