(Microsoft Rewards or Account ) and request a callback or chat

Submit the suspension appeal through the Microsoft Rewards Support form, because only the Rewards team can manually review and potentially restore a suspended Rewards account.^1^

Request a manual review

1. Sign in with the Microsoft account connected to Rewards.
2. Open: https://rewards.bing.com/support
3. Select the issue relating to an account suspension.
4. Enter your contact information and describe the issue.
5. Include:
   • Your country or region.
   • The approximate date the suspension appeared.
   • A screenshot of the suspension notice, without exposing private information.
   • A clear request for a manual review and reinstatement.
   • Your request for chat or a callback, if available.
6. Submit the form and retain the case number and confirmation email.

Suggested wording:

My Microsoft Rewards account is suspended. Please route this case to Microsoft Rewards Support for a manual review of the suspension and restore the account if the suspension was applied in error. Please provide the reason for the decision where possible. I would also appreciate contact by chat or telephone if either option is available for this case.

Microsoft Q&A cannot inspect accounts, remove suspensions, or route cases internally; account-specific appeals must go to Rewards Support.^2^

Chat or callback availability

The Rewards form states that a support-team member will contact you, but it does not guarantee chat or telephone contact.^1^ Add your preference to the appeal, but expect the response may be by email.

Microsoft’s general support page may offer chat depending on the product, issue, account, and region, but that channel is not documented as an alternative way to overturn a Rewards suspension.^3^ If you already have a Rewards case number, include it in any follow-up rather than opening multiple appeals.

Do not post your email address, telephone number, account details, or case number publicly.

References

1. Getting the most out of Microsoft Rewards | Microsoft Support
2. Microsoft Rewards Account Suspended Without Any Violation - Microsoft Q&A
3. Contact Microsoft customer support | Microsoft Support